English (North America) Insurance

Table 1. eng-us:insurance Language Model
Model ID	eng-us:insurance
Package Name	voci-langpack-eng-us_insurance-7.0.1-1 .x86_64.rpm
Version	7.0.1-1
Last Updated	May 2022
Maturity	Level 1
Features Supported	Emotion, Sentiment, Gender, Redaction, AgentID
Language	English
Region or Dialect	North American
Acoustic Model	eng-us
Domain	Property, life, and auto insurance customer care
Compatible Versions	ASR engine version 7.x
Release Notes	Improvements to overall accuracy.
Benchmark WER	***
Internal Notes	***

Table 2. eng-us:insurance Language Model
Model ID	eng-us:insurance
Package Name	voci-langpack-eng-us_insurance-7.0.0-2.x86_64.rpm
Version	7.0.0-2
Last Updated	March 2022
Maturity	Level 1
Features Supported	Emotion, Sentiment, Gender, Redaction, AgentID
Language	English
Region or Dialect	North American
Acoustic Model	eng-us
Domain	Property, life, and auto insurance customer care
Compatible Versions	ASR engine version 7.x
Release Notes	Improved models for English (North America) Insurance domain including updates to the acoustic and language models for significantly increased accuracy and performance. The eng-us:insurance model has deprecated eng1:insurance, and is now the default when not otherwise specified.
Benchmark WER	***
Internal Notes	***

Table 3. eng1:insurance Language Model
Model ID	eng1:insurance
Package Name	voci-langpack-eng1_insurance-7.0.0-1.x86_64.rpm
Version	7.0.0-1
Last Updated	October 2020
Maturity	Level 1
Features Supported	Emotion, Sentiment, Gender, Redaction, AgentID
Language	English
Region or Dialect	North American
Acoustic Model	eng1
Domain	Property, life, and auto insurance customer care
Compatible Versions	ASR engine version 7.x
Release Notes	***
Benchmark WER	***
Internal Notes	***