Users

Users are designated employees who can sign in to the DXA portal.

DXA's role-based access control allows scaling from single account holders through to large teams with varying responsibilities. Multiple named accounts may be created with only the relevant roles assigned to each account.
Note: For a breakdown of user login activity, see Login Report.

Adding a user to a DXA account

  1. On the navigation bar, go to Settings button settings > Account Settings > Properties > + Add User.
    Note: If + Add User is not available, you may have reached the user limit in your subscription. To enable more users, contact your Customer Success Manager.

    User creation screen

  2. In the General tab:

    1. Enter the user's First Name, Last Name, and Email address.

    2. In the Language dropdown menu, select the DXA portal user-interface language for the user.

    3. (Optional) To make the user an administrator with Support access, select Named User.
      Note: The number of named users you can create depends on your subscription settings.
    4. (Optional) In the Authentication Provider dropdown menu, select an authentication provider.
      Note: By default, DXA provides user authentication.

  3. In the Access tab, in the Role dropdown menu:

    • To assign the user with all Permissions and access to all Properties, select Administrator.
      Note: Only administrators can add or edit properties and add or edit users.

    • To assign the user with predefined Permissions and Properties, select a previously created role.

    • To assign the user with custom Permissions and Properties, select Custom.

  4. Click Save User.

The new user will receive an email from support@decibel.com to set up their password before being able to sign in to DXA.
Important: The link to create an account password expires after 24 hours. If the link has expired, the user should click Forgotten your password? on the DXA login screen to reset the password and try again.
Note: The 2FA tab is used to check if existing users have configured Google 2-Step Verification on their mobile device. For more information, see Checking if users have configured Google 2-Step Verification on their mobile device.

User settings

To go to the user settings screen, on the navigation bar, go to Settings button settings > Account Settings > Users.User settings screenTo edit details for a user, in the Actions column, click Settings button Edit.

To delete a user, in the Actions column, click Delete button Delete.
Note: Segments and funnels created by deleted users remain on the account unless manually deleted.