Digital Health Check

Digital Health Check shows all the vital statistics of your Digital properties, such as invites or survey forms shown and accepted over a period of time. Digital Health Check is a Medallia report available in admin suite. For more information on reporting see Medallia Alchemy Experience reporting.

The release of Digital Health Check in the first quarter of 2025 automatically replaces the legacy Digital Health Check report. Similarly, the report named HealthWatch: Digital [V2] can be removed from the instance or hidden from view.

The key features of the Digital Health Check report are:

  • Provides information at the account level, the single Digital Health Check report provides an overview of all of your properties.
  • Use the filters to drill down and investigate the health of individual Digital properties and forms.
  • Digital Health Check data is refreshed daily at 00:00 UTC - standardized across all clients. The analyzed data shown is usually 1 day behind the current date, and this also applies to updates made to metadata, such as property name, form name and so on.

Properties with an existing report are upgraded automatically. On a property without an existing report, contact support. The support ticket provides the details required, such as the report ID, for a Digital administrator to configure the Digital Health Check. See Set up Digital Health Check.

On properties that were upgraded, Digital Health Check supports downloading previous data for archival purposes. Please note that the archived data is only available for download until April 30 2025.

Tip: The updated Digital Health Check relies on different domains to those used in previous versions. In setups where a Content Security Policy (CSP) requires allow-listing specific domains, review the updated allow-list guidance.

Report overview

When the Digital Health Check is set up on a property, you open it from the menu.

Layer 1 1 2 3 4 5

  1. Website or Application shows the name of the property as defined in Digital Feedback.

    If you need to update this please submit a support ticket.

  2. Form Name as configured in Digital Feedback.

  3. Trigger Type displays the selected trigger of the survey, as configured in Digital Feedback.

    Possible Values depend on property type. For example, from Digital Web properties: Invitation, Embedded, Button, Code. From Digital In-app properties: Invitation, Code.

  4. Open Rate is based on the calculation: Invites Accepted divided by Invites Shown.

  5. Completion Rate is based on the calculation: Forms Submitted divided by Forms Shown.

Filtering options

These filters are available:

Layer 1 1 4 2 3

  1. Time Period adjusts the time period of Digital Health Check report. This is the only Experience Cloud filter that can be applied.

  2. Filter results by Digital Property Name, as defined in Digital Feedback.

  3. Form Name filters results based on form name.

  4. Hide Test Forms toggles if the test forms are included in the results. By default the toggle is on.

    • Toggle on to hide forms containing "test" in the Form Name.
    • Toggle off to show forms containing "test" in the Form Name.

Export data

To retrieve an archive of the data used by Digital Health Check, use the export functionality.

Layer 1 1 2

  1. Download Export of Current Report downloads a .csv file of the current report with any applied filters.

  2. Download Archived Data downloads a .csv file of archived data from December 1 2023 to December 31 2024.

    Important:

    The archived data is only available for download until April 30 2025.

Frequently Asked Questions

These questions are frequently asked about Digital Health Check:

  • Can I add more properties to the report? Yes, contact your Digital expert to request the change.
  • Can I see my Digital Web and In-app properties in different reports? No, at this time all properties for an account are available in one report.
  • Can I have more than one Digital Health Check report per account? No, at this time the report is for an account.
  • Can I use the Experience Cloud filtering in Digital Health Check? The filters available are those described in Filtering options.
  • Can I customize the Digital Health Check report? The only modification supported is Property Name change or correction to Account ID filter. If required, please request from support.
  • Can I see invites using the "Skip invite" option in Digital Health Check report? No, when the skip invite option is enabled such invites are not included in the statistics used for the report.
  • Can I see app ratings invites in Digital Health Check report? No, app ratings are not included in the invite statistics used for the report.
  • How does the test feedback submissions filter work? Records that include the string "test" are automatically filtered. The "test" string is case insensitive.
  • How do I get the report ID? The report ID is provided as part of the set up of Digital Health Check. If you need more information please contact your Digital Expert.
  • Why does the number of forms submitted in Health Check not match the number of records in the Feedback List? The number of forms submitted in Health Check report is calculated from events collected on the website where the form is being triggered, and is not calculated from the number of feedback records in the system.
  • Why is some of my submitted feedback missing from the Health Check report? As part of the update to Health Check an additional domain needs to be added to any Content Security Policy. If your setup relies on an allow-list, ensure it has been updated to include the analytics-fe based domain name for your environment. See allow-list guidance.