Property Level Access Control

When a Digital account has multiple properties, use Property Level Access Control (PLAC) to restrict access to a subset of the properties to one or more users. Use PLAC to control who can access reporting and use administrative permissions on a Digital property level. On Digital V2 properties PLAC functions across both Experience Cloud and Digital.

Property Level Access Control (PLAC) in Medallia Digital

When a user logs in to the Digital Command Center from Medallia Medallia Admin Suite, the user's capabilities are cross referenced and verified during the SSO connection between Experience Cloud Experience Cloud and Digital. The scope of Digital property access available to a Digital administrator is dependent on the user's capabilities. Configure capabilities in Experience Cloud on a property (unit) level. See Managing users in Experience Cloud.

During the log in, PLAC scans through a user’s capabilities for all units within the Experience Cloud org database that roll up to the unittype_digital unit group. This can be done through any combination of v1 and v2 properties. See Set up Property Level Access Control (PLAC) for details.
Note: This feature only restricts which properties a user is able to view and access but not the granular administrative capabilities within the properties. This also does not control the automated reporting components within a user role. See Mapping Experience Cloud roles to Digital properties for details.

Mapping Experience Cloud roles to Digital properties

Note: This is not available in earlier versions of Digital.
To restrict the automated reporting components for a given user role, for example on the Published Forms, Unpublished Forms, and Responses Form tabs, assign a Digital property a mapping to a Experience Cloud role. Set this up by mapping Experience Cloud roles to a Digital property.
Note: A Experience Cloud role can be synced with multiple Digital properties and vice versa.

Published Forms tab in Experience Cloud.

Note: Standard Experience Cloud reporting data access restrictions are applied similarly. For example a user with Experience Cloud access to property X is only able to view customer feedback (completed responses) associated with that specific property. See "Data access permissions" in the Experience Cloud documentation for additional information.