Supported browsers and technologies

This topic describes the browsers, technologies, and accessibility tools that Digital supports.

Digital Web

BrowserDigital Command CenterSurvey builder survey displayCustom HTML survey displayComments
Chrome (latest two versions)YesYesYesNo known issues with old Chrome versions.
Firefox (latest two versions)YesYesYesNo known issues with old Firefox versions.
Microsoft Edge (latest two versions)YesYesYes
Microsoft Internet Explorer (IE) 9 and lowerNoNoCompatibility mode only.
Microsoft IE 10NoNoCompatibility mode only.
Microsoft IE 11NoYesYes
Apple SafariYesYesYes
Mobile Chrome iOSNoYesYes
Mobile Chrome AndroidNoYesYes
Safari iOSNoYesYes
Android default browserNoYesYes
Firefox mobileNoYesYes
Important: In early 2022, Medallia will discontinue support for Internet Explorer 11 and will remove IE 11 from the list of supported browsers at that time.

Mobile SDK supported operating systems

AndroidiOSComments
Mobile SDK4.1 and above


API  16

iOS 10 and aboveAndroid: Not dependent on Google Play services version.

Note: The SDK functionality is available on top of Android OS 5 and API 21 and above. The SDK allows apps that support a lower version to compile, but the SDK will return an initialization error, and the functionality is disabled.

Apache Cordova (PhoneGap)9.0.0 and above5.0.0 and aboveCordova version 7.0 and above
React NativeSupportedSupportedSupported with additional API before init — setActivity.

Development tools for Android

Android StudioOnly supports Android Studio.
compileSdkVersion30 and later
targetSdkVersion30 and later
buildToolsVersionCorresponding with the selected compileSdkVersion.
com.android.tools.build:gradle3.0.0 and later

It is highly recommended to use build tools that match the compileSDKVersion.

From version 3.8.1, Mobile SDK uses AndroidX.

Development tools for iOS

XCFramework13
Swift5.4

Supported WCAG tools

ADA / WCAG compliance: Digital Web is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:
  • Microsoft Windows: Mozilla Firefox + NVDA and Google Chrome + JAWS

  • Apple MacOS: Safari + Voice Over

  • Android: Google Chrome + TapTalk

  • iOS: Safari + Voice Over

  • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Supported features per environment

Amazon

Product/featureUSEUCANAUEnterprise
Mobile SDK v2YesYesYesYesYes
Digital Anywhere APIYesYesYesYesYes
Unified productYesYesYesYesYes
Screen capture — UserSnap*YesYesYesYesYes
Outgoing email supportYesYesYesYesYes
Accounting tool/CosmosYesYesYesYesYes
Zero ratingYesYesYesYesYes
User base targetingYesYesYesYesYes

CoLo

Product/featureUSUKGERSeattleSNGHybrid
Mobile SDK v2YesYesYesYesYesYes
Digital Anywhere APIYesYesYesYesYesYes
Unified productYesYesYesYesYesNo
Screen capture — UserSnap*YesYesYesYesYesNo
Outgoing email supportYesYesYesYesYesYes
Accounting tool/CosmosYesYesYesYesYesYes
Zero ratingYesYesYesYesYesNo
User base targetingYesYesYesYesYesYes
Experience OptimizerYesYesYesYesYesYes
Hybrid environments : US, Germany and Singapore.

GovCloud

Product/featureGovCloud
Mobile SDK v2Yes
Digital Anywhere APINo
Unified productYes
Screen capture — UserSnapNo
Outgoing email supportNo
Accounting tool/CosmosNo
Zero ratingNo
User base targetingYes
Experience OptimizerNo

* UserSnap and CoLo support requires having the data temporarily processed on UserSnap's AWS server. This needs to be communicated to the customer and have their explicit consent.