Announcements

• As communicated previously, we are officially deprecating the functionality of legacy interfaces and APIs for Digital Feedback customers who are using the Experience Cloud V2 Integration.

• As communicated previously, Digital survey form 1.0 will be officially sunset during 2025. Global enablement of Survey Form 2.0 is scheduled during the spring 2025 release, currently planned to start during the last week of April 2025.

  Important: Customers who have not upgraded by this time will be upgraded automatically. Self-service upgrade is available to all Digital administrators. We recommend starting the upgrade as soon as possible.

• Digital Health Watch begins roll out during this release to all customers, with the exception of GovCloud that is currently planned for 2025. Note that if your Experience Cloud instance contains custom reports for the Digital Channel a filtering update is required. For more information please reach out to your Medallia partner.

• The new Digital Command Center experience is being gradually enabled automatically throughout the following months.

General

• As an accessibility and usability improvement, it is now possible to set an autocomplete value for Text input fields directly from the Digital Command Center, leveraging the browser's autocomplete capability. For example, if the browser supports an default address field, use this for autocomplete. Additionally, "Email" fields are set with the email autocomplete attribute.

  Note: There is a known issue with the autocomplete attribute in FireFox browsers that is beyond Medallia's scope.

• In order to improve survey accessibility, a default text component with the text "Fields marked with * are required" is included in all new surveys. This component can be modified, translated or removed.

• Properties using self-service reusable fields are now able to remap existing components to a different Experience Cloud field without the need to delete and re-add it. This functionality is available from the "Field Mapping" modal.

  Important: This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

• Accounts enabled with the new Command Center can now define custom parameters to be created as an e-field using self-service.

• The Medallia integration stability in cases where the automatically generated dashboard is deleted from Medallia has been improved.

• Properties enabled with the new Digital Admin experience have a revamped "User Behavior Triggers" screen.

• The mdLogger cookie is not included by default and is only initialized when the KAMPYLE_ONSITE_SDK.startLogger(); command executes.

  Similarly, mdLogger can be removed by calling the KAMPYLE_ONSITE_SDK.stopLogger(); command.

  Note that existing cookies cannot be actively removed, but they do naturally expire or when the user clears the browser cache. Similarly, mdLogger can be removed by calling KAMPYLE_ONSITE_SDK.stopLogger();.

  In order to enable this fix a configuration refresh is required. This can be done by saving a published form, unpublishing and publishing a form or by using the "Refresh Configuration" admin option.

• We have further improved support of the browser page-zoom function.

Global enablements

These features are enabled globally during this release.

• Self-service reusable fields on all properties using the Experience Cloud V2 integration.

• The Include URL and Exclude URL targeting settings prevent illegal characters from being pasted in.

• Self service form and configuration refresh for admins.

• Globally set a maximum length for "Text Area" fields. Configured by an admin from the "Advanced settings" menu.

General

• Surveys were not respecting iOS global font-size definition.

• Bolded text is now displayed properly in the rich-text component.

• CSS files that are no longer in use are now properly unlinked from the Resources library.

• The conditional display now properly processes conditions when the value "Does not contain" is applied.

• The character counter now shows the appropriate count when the user is going back and forth throughout the form.

• CSP enabled properties that haven't refreshed configuration over 6 months no longer display a horizontal scrollbar in some configurations.

• It now possible to unpublish a draft survey which more than 10 versions

• In cases where a conditional display has been set on the first image on the form and the option to delay form rendering until all CSS has been downloaded has been enabled, the form now loads properly.

• The keyboard focus now remains on the "Feedback" button after closing forms with "Animated" display setting.

• The Screen capture JavaScript is no longer downloaded when the screen capture component is not used in the form.

• Survey draft users can now publish forms where a field has the same internal name as a field in a previous draft version.

• The date component functions properly across all regions and configurations