File a request to enable the Speech add-on for a client instance.

1. Access Medallia Support via https://help.medallia.com.
2. Open the Help menu in the navigation header, then select "Create a Case".
3. On the Create a Case screen, click Provision a Resource to open the Support Catalog screen.
4. On the Support Catalog screen, click New Speech Instance to open the Speech Provisioning Request screen.
   Tip: Rather than navigating through the UI, you can open the Speech Provisioning Request screen directly.
5. On the Speech Provisioning Request screen, enter the required information:
   

   • Subject — Replace [Company Name] with the name of the client organization.

   • Description — Provide values related to the organization for each item in this field:

     • Company URL — Experience Cloud instance URL

     • Customer Name — Experience Cloud tenant name

     • Customer Email — Email address of a client administrator

     • Annual Call Quantity — Enter one of the available values (not numbers) listed to the right of the field.

6. Click Submit when finished.
   Note: INTERNAL INFO — A Jira provisioning ticket will be created when the request is submitted. Activation occurs bi-weekly on Thursdays and Fridays, and the request can take up to three weeks. Information about the provisioning process can be found in the internal Speech Provisioning guide (not to be shared outside of Medallia).