Erase imported and uploaded files
Personal data for users and respondents are loaded via files into Medallia Experience Cloud using the import and upload mechanisms. These files remain available to Experience Cloud until they are deleted manually or automatically.
To manually delete an uploaded import file, use the Feed Files screen to select and delete the file.
To automatically delete files after a period of time, use the Company settings screen to define the number of days to retain the files. Specifically:
- Upload File Retention Schedule — How long to retain manually uploaded feed files.
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Import File Retention Schedule — How long to retain imported files and processing reports.
-
OE Retention Schedule — How long to retain Omni Export event records.
Important: To comply with GDPR policies, files are deleted after 30 days.
