Reporting > Text Processing > Topic & Theme Tagging > Sentiment

In Medallia Text Analytics you can build topics in multiple languages, and apply the Medallia AI sentiment model to unstructured text. To configure topic-building languages, see Global Text Analytics Settings. To configure sentiment processing and overrides, use the following properties on the Sentiment screen. For more information, see Configuring sentiment.

ExportOverridesSinceDate

Export sentiment overrides from after the date you specify. Date format: yyyy-MM-dd HH:mm:ss. See Sentiment overrides (opt-in feature) for more information.

Send Email Override Exports

Export sentiment overrides from after the date specified in the ExportOverridesSinceDate property.

Neutral sentiment for Agent side of conversational data

When on, sentiment for the agent side of all conversational data, such as data in the q_speech_comment and q_conversational_transcript_comment fields, is calculated as neutral.

Neutral sentiment for Customer side of conversational data

When on, sentiment for the customer side of all conversational data, such as data in the q_speech_comment and q_conversational_transcript_comment fields, is calculated as neutral.

Comment Fields for which Sentiment is Disabled

To force neutral sentiment for specific fields, move those fields to the right-side box. For example, you might want case notes fields to be neutral.

Note: The MemberPositiveSurveyFields and MemberNegativeSurveyFields properties on the Reporting > Text Processing > Topic & Theme Tagging > Settings screen enable you to set default positive and negative sentiment for specific fields. If you use either of those properties to set sentiment for a field, and you also set neutral sentiment for that field with the Comment Fields for which Sentiment is Disabled property, the neutral sentiment takes precedence.