Configure Social Feedback
Social Feedback consolidates social data from several public sites into the reports on Medallia Experience Cloud. Social data includes the comments, dates, authors, overall scores, sub-scores, and responses on different Social Feedback sources. Additionally, Alerts and Case Forms are available for Social feedback, as each piece of feedback is treated as a record.
- Medallia Social Feedback collects historical reviews for the previous four (4) years.
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Either you or your Medallia expert should review the checkpoint document Social implementation: steps and collaterals, which is part of the delivery assurance process required for all implementations. By default, this document is available for internal Medallia teams only; partners may request access.
Access Social Feedback
To use Social Feedback, roles need Manage Social permission under the Social section listed in Administrative permissions. For more information, see:
To access Social Feedback, click the Social tile under the Additional signals section, and select Social Feedback:
Social Feedback editor
The Social Feedback editor is the building area to access the different parts to set up Social Feedback. Navigate through the editor as desired, clicking Back and Next.
