Medallia Experience Cloud 2026 H1 1.1 (e696-SP1) release notes

Released starting 25 March 2026

For software requirements for Web and Mobile users, and for survey takers, see System Requirements.

Notices

Changes that affect functionality.

Sign-in by username & password is blocked by default

Restriction: Beginning with the 2026 H1 release, all new accounts are blocked from using the login form (username & password) to sign in; existing accounts are not restricted. This restriction can be turned-off for an account manually by an administrator, or automatically via import specification or API option.

After January 2027, use of the login form — even for existing accounts — will require multi-factor authentication (MFA). Clients wishing to opt out of the MFA enforcement must engage their Medallia Sales contact to execute an "Insecure User Access" addendum to your software agreement. Please do so before January 2027 to ensure no impact on your program.

Additionally and beginning with this release, all new and existing accounts with a role that includes the Do Anything permission require either single sign-on (SSO) or MFA.

This notice was updated 4 March 2026.

Email feed deprecation

Restriction: As of the Winter 2025 release, the ability to set up Email feeds is deprecated. Customers that had Email feeds prior to Winter 2025 may continue to use those exports, and they will also still be able to set up new ones. If you require the use of Email feeds, submit a Feature activation request so that teams can validate the use of this now-deprecated feature.

Resolved issues

Experience Program

  • Fixed issue with the Relationship dropdown which was too-narrow dropdown and truncating options. Also fixed another issue where a View menu remained open when it should have closed.

Reporting

  • Fixed Scores Over Time module showing Benchmark column even if it had no data.

  • Response form now correctly supports @ mentions containing Kanji characters

  • Responses Form PDF export now correctly applies filters when 2 or more are in effect.

  • Disabled new optimized implementation when Action Plan data set is configured, to stop errors from happening.

Text Analytics

  • Comments on imported records now default to "English" language to make them eligible for Text Analytics processing. Previously, comments without a mapped language or when language autodetection was disabled were not eligible.

    Important: Administrators are strongly advised to map a language for all imported records, as other Medallia features require this. In a future release, Experience Cloud will require a language be mapped or language autodetection to be enabled as part of the configuration.

    Note added 30 March 2026.