Sign-in requires SSO or MFA

Email feed deprecation

JQuery support in Surveys deprecation

Auto Importer and passwords deprecation

API

• To enhance stability and optimize usage, thresholds are now enforced on requests to the Public Query API. These thresholds apply to all clients.

Conversations

• To improve responsiveness and reduce processing time when working with large datasets, the total count of customer records has been removed from the Customers screen header and pagination footer. Instead, the footer now displays the count of records currently loaded or updated as the user navigates through pages.

• Channel Diagnostics have been improved export performance and usability as follows:

  • Enhanced search and filtering: Optimized options to reduce processed data and speed up exports.
  • Improved CSV export process: Exports now run asynchronously, avoiding UI blocking and improving reliability for large datasets.
  • New Download Center: A dedicated section under Conversations where you can view all requested downloads, check their status, search or filter past exports, and download completed files.

Emails

• Feedback Responses emails and Adhoc email inviters now support configuring domain-aligned Return-Paths. Clients using custom email domains (email masking) can now assign a unique Return-Path per domain and ensure compliance with email authentication standards such as SPF, DKIM, and DMARC.

Feedback

• Smart Response is now supported for Conversation Records with an associated email value. This enhancement expands Smart Response availability across more record types and enables users to respond more effectively using GenAI.

• The Activity Log in the Responses Form, Invitations Form, and Responses Feed now displays timestamps based on the local timezone user's device, improving clarity and consistency across workflows. This update applies only to the in-product view; export files and the a_log_notes field continue to show timestamps as before. For information, see Responses Form, Responses Feed, and Invitations reports.>

Medallia Mobile

• Medallia Voices and Medallia Mobile now support customization of email templates for Voices Congratulate, Voices Forward, and Medallia Mobile Forward actions. Each can have their own unique templates.

• Medallia Mobile now supports look and feel customizations (branding) for colors on tab bars, text colors, and buttons.

Reporting

• Action Plan Templates now have a view only role permission to allow users to use templates without being able to change them.

• Action Plans can now be triggered in-context from the following modules:

  • Big number
  • Dial
  • Dial with dynamic goal
  • Grouped dials

Security

• All NEW Medallia Experience Cloud accounts must use either Single Sign-On (SSO) or multi-factor authentication (MFA). Existing accounts need to be converted to SSO or MFA before 31 January 2027, after which unconverted accounts will be blocked. Additionally:

  • All new and existing accounts with a role that includes the Do Anything permission require SSO or MFA now.
  • Clients using SSO are encouraged to work with your Identity Provider (IdP) to use some form of MFA.
  • Clients wishing to opt out of the MFA enforcement must engage their Medallia Sales contact to execute an "Insecure User Access" addendum to your software agreement. Please do so before the transition period to ensure no impact on your program.
  • Accounts created via "SSO on-the-fly" provisioning are automatically blocked from signing in via the login form. Administrators can override this behavior via Auto Importer if desired.

Speech

• New e-fields allow better visibility into Speech processing. Four fields contain date stamps for the beginning and completion of the Speech process for a given record, and the fifth provides a concrete Success or Failure value to determine the disposition of the record. The new fields are e_connector_poll_start_time, e_connector_accept_time, e_speech_accept_time, e_speech_completed_time, and e_speech_success.

Text Analytics

• GenAI supported languages now include French and German in Root Cause Assist, Smart Response, Intelligent Summaries.

Admin Suite

• Fixed a typo in Topic List export process: it now says "file name" instead of "field name".

• In Topic Builder, fixed an issue during compound rule creation when entering values divisible by 60.

• Fixed scroll bar visibility issue in Topic rules side panel that previously was not completely visible after showing a long listing.

• The Ranker table now shows the correct unit label after filtering data.

• Fixed styling issue in the Focus Area module when viewed on a narrow screen.

• The search field in the in Topic List page now show child topics without having to expanded topic the parent.

• On the Edit Topic screen, removed the redundant "Back to Topic List" button.

• Fixed loading indicator position to center in Topic list & Topic rules page that previously was not centered.

• In the Topic Builder, the "Advanced Search" dropdown near the search bar is no longer "clipped".

• The Topic List no longer erroneously shows a "new topic" when duplicating a topic fails.

• The Add Topic Rule button now correctly adds a topic rule in every case.

• In the Topic Builder, clicking on the same option you are already positioned no longer changes the right side panel.

• Fixed the responsiveness of the Topic Builder on the Edit Topic page to correctly show items for a narrow screen width.

Customer Experience Profiles

• Web Content Accessibility Guidelines issues were addressed, including:

  • Color buttons now have the text description of the color and its HEX value.
  • The "Sort" buttons in the dashboard and preview tables now relate to their columns.
  • Color contrast of text and buttons now meet the minimum required contrast ratios
  • The "Delete Profile" button receives keyboard focus on the Profiles page.
  • The "Skip to modules" links in the module panels of the Profile page now navigate to their respective modules.
  • Buttons now have unique names and sizes that respect minimum required sizes
  • The "Segments", "Time period", "Score Field", "Reporting Date", and "Metric" buttons no longer have an aria-required attribute, but the "required" text is included in the label so that it can be read by screen readers.
  • Dialogs and buttons now have "dialog" or "button" (respectively) for their role
  • The "Unpublished Changes" status on the Profiles page is correctly read by screen readers

Reporting

• Fixed the TA Segment Ranker when using the Topic Filter as a data-shaper would generate an error when using the Link to Report configuration.

• Focus Area modules configured for TA Impact Score or Topic/Theme Volume now respect the Select Speaker configuration.

• Improved the Pivot Table module to gracefully load data when configured with multiple row fields with a high number of items that previously hit system limits.

Surveys

• Fixed an issue with resetting surveys that contain file attachments. Surveys with attached files now correctly complete the reset procedure and no longer get stuck in the RESET status.