Step 1 - Set up SSO in MEC

After MEC and MXO tenancy provisioning, an admin user must set up the SSO connection between MEC and MXO. To do so, follow these steps:
Important: For this initial step, your Client Success Manager (CSM) must provide or complete the tenant ID. Contact your CSM before beginning the setup to have this information ready in advance.

  1. In Medallia Setup, go to Integrations > OAuth.

  2. In the Clients screen, search for medallia_experience_orchestration_sso.

  3. Complete the following fields with the URIs provided below:

    • Redirect URIs for client: https://[environment].thunderhead.com/one/mec/sso/callback where [environment] means EU2, NA5, or AP1.

    • Web URI: https://[environment].thunderhead.com/one/mec/sso/authorization?id=[tenantId] where [tenantId] means the MXO tenant ID from Medallia Salesforce.

    • JWKS URI for client's public keys: https://[environment].thunderhead.com/one/mec/keys/jwks

  4. Click Save to finish the SSO setup process in MEC.