Medallia Experience Orchestration (MXO)

The revolutionary Customer Engagement platform, powering individualized customer journeys and conversations at scale, across all online and offline channels.

MXO delivers true customer journey orchestration.

The Medallia Experience Orchestration is a unifying tech layer that learns, understands and orchestrates customer journeys and conversations.

With AI-powered intelligence, MXO helps you understand each customer's true intent, across journeys, touchpoints and time. This empowers you to meet individual needs across their entire experience: on web, mobile apps, email, call centers and even in-store. And since orchestration happens in real-time, across every interaction, touchpoint and organizational silo, you will be gathering rich insights and delivering the best conversation when it really matters.

Listen

• Swift, code-less implementation across all channels
• Integrates with all existing systems and data sources
• MXO recognizes customers in real-time

Understand

• See all customer journeys with intuitive, real-time visualizations
• Uncover powerful insight to identify bottlenecks or opportunities
• Actionable, shareable data, extractable to any format
• Focused on driving positive business outcomes

Act

• Powerful decisioning engine delivers the next best conversation in real time
• Relevant, contextual conversations based on true customer intent
• Consistent experiences throughout their journey, across every touchpoint
• Customer-led journeys to drive business growth