Medallia Experience Orchestration (MXO): Revolutionizing Customer Engagement

MXO is a revolutionary platform that powers personalized customer journeys and conversations at scale, integrating seamlessly across all online and offline channels.

With its AI-powered intelligence, MXO provides insights into each customer's intent, enabling tailored interactions throughout their journey—whether on web, mobile apps, email, call centers, or in-store. Real-time orchestration ensures that every conversation is impactful, offering rich insights and optimal engagement at the most opportune moments.

Listen

Swift, code-less implementation

MXO can be implemented swiftly across all channels without the need for coding.

Seamless integration

MXO integrates with all existing systems and data sources, recognizing customers in real-time.

Understand

Intuitive visualizations

View all customer journeys with real-time, intuitive visualizations.

Insightful analytics

Gain powerful insights to identify opportunities and bottlenecks, with data that's actionable and shareable.

Outcome-driven

MXO focuses on driving positive business outcomes, with data extractable in any format.

Act

Next best conversation

MXO's decisioning engine delivers the next best conversation in real-time, ensuring relevance and context.

Consistent experiences

Provide consistent experiences throughout the customer's journey, across every touchpoint.

Customer-led growth

Enable customer-led journeys that drive business growth.