What does MXO do?

MXO is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos.

Omnichannel Listening

MXO can listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior.

Identity and Recognition

MXO 's identity stitching can connect and recognize customers, whatever the channel and wherever they are in their journey.

Adaptive Customer Profiles

With MXO 's omnichannel view of intent (across channels and platforms including CRM, CDP, DMP or propensity models), your understanding of every customer is ever-evolving. This is the foundation fueling individualized experiences.

Real-time Orchestration

MXO 's real-time decisioning and omnichannel orchestration delivers the right conversation at the right time. At scale, across all channels – and armed with all available context.

Customer Journey Analytics

Understand your customer's behavior, interrogate journeys and investigate 'hot spots' along the way with MXO 's beautiful visualizations and AI-powered analytics offerings. With MXO , you'll be able to take corrective action to get things back on track.