Medallia Experience Orchestration

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Medallia Experience Orchestration

Medallia Experience Orchestration Contents

MXO for Mobile

MXO Help Center

Reference Guide

Technical Documents

How Do I?

Get Started with MXO

Configure and Customize Data Adapters

Configure Dynamic Actions

Customize the MXO Tag

Track Customer Responses to Optimizations

Configure Follow-On Conversations with Customers

Get Customer Data out of MXO

Integrate MXO with Outbound Communications

Integrate MXO with Mobile Solutions

Integrate MXO with Salesforce Core

Why Integrate MXO with Salesforce Core?

Integrate the MXO SDK for CRM with Salesforce Core

Configure the Salesforce Data Adapter in MXO

Display Customer Profile Data in the Agent Interface

Display the Next Best Conversation for a Customer in the Agent Interface

Display Customer History in the Agent Interface

Create a New Case in Salesforce Core

Update a Record in Salesforce Core using a Non-captured Key

Using MXO APIs with Salesforce Core

Integrate MXO with External AI

Find an Element Identifier without using the MXO Extension

Find the Information required when Integrating MXO with other Solutions

Delete Customers from MXO to Comply with Privacy Regulations

Integrate MXO with Salesforce Core

Last updated: September 20, 2024

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