Combining Multiple Values for Parameters in FROM and TO Filters
You can combine multiple values for a single parameter within FROM and/or TO filters using OR when writing queries. When running the query, product parses each value as an or for the specific Interaction or Action context.
Multiple values for multiple parameters are also allowed.
Suggested Scenarios
Use Case 1
Initial Questions
How often do customers have to contact the Call center because they are unable to find the help they need online when starting a claim on their car insurance?
Query
| Filter | Query Parameters |
|---|---|
| FROM | Channel = Web or Mobile Activity Type = Start Claim Proposition = Car Insurance |
| TO | Channel = Assisted Activity Type = Start Claim help Proposition = #FROM |
Analysis
- Returns journeys beginning with customers starting an insurance claim on the website or mobile app and ending with customers contacting the call center for help with starting that claim.
- The number of journeys included in the results for this query may indicate that customers have difficulty starting a claim online and definitely bears further investigation.
