Lewd video detection

Lewd video detection identifies videos likely to contain adult themes.

Role required: Customer Admin. See Video user roles.

Note: This feature is an EAP. If you are interested in this feature, please reach out to your Video expert

Note: Lewd video detection is not available for Video Experience Edition in Medallia Experience Cloud. Contact your Medallia Representative for more information.

Medallia Video lewd video detection identifies explicit content in video files and deactivates the video player for videos likely to have adult themes. It is powered by Google Cloud Vision, which defines explicit content as "generally inappropriate for those under under 18 years of age and includes, but is not limited to, nudity, sexual activities, and pornography."

Lewd video detection can only be set at the customer level. Once it is activated, this service analyzes all video files in every channel in the customer group. The exception are showreels published to a Media Library, which are not analyzed for lewd content.

Lewd video detection can process media for the following likelihoods that the media contains adult themes:

High — It is very likely that the video contains explicit content.
Low — It is possible but less likely that the video contains explicit content.

Lewd video detection only analyzes the visual content of a video file. It does not take the media’s audio content into account. To censor video and audio transcript outputs, see Custom dictionary.

When the platform identifies lewd video content, it deactivates the video player on the Media View and displays the following messaging on both the media player and the Media Library thumbnail image.

A video player blocked by Lewd video detection

Note: Users cannot download or make a clip from blocked videos.

Activating lewd video detection

Start from any Video channel. Click and select Channel Management.
On the Channel Management screen, scroll or search for a channel in the customer group.
In the Customer column, click to the left of the customer group name to open the Edit Customer modal window.
Click the Configuration tab.
Turn on Enable LEWD video detection.
Select the detection level for all videos. The options are High and Low. Low is selected by default.
Click Save Configuration.

Note: Lewd video detection only applies to video files uploaded after this setting is saved.

Changing the lewd video detection level

Edit lewd video detection to change the level of detection. Editing the lewd video detection level only applies to video files uploaded after this setting is saved. Videos already processed and deactivated for lewd video detection are not updated.

Start from any Video channel. Click and select Channel Management.
On the Channel Management screen, scroll or search for a channel in the customer group.
In the Customer column, click to the left of the customer group name to open the Edit Customer modal window.
Click the Configuration tab.
Select High or Low to edit the detection level for all videos.
Click Save Configuration.

Note: Lewd video detection only applies to video files uploaded after this setting is saved.

Deactivating lewd video detection

Deactivate lewd video detection to stop processing all videos in all channels within the customer group. Deactivating lewd video detection only applies to video files uploaded after this setting is saved. Videos already processed and deactivated for lewd video detection are not updated.

Start from any Video channel. Click and select Channel Management.
On the Channel Management screen, scroll or search for a channel in the customer group.
In the Customer column, click to the left of the customer group name to open the Edit Customer modal window.
Click the Configuration tab.
Turn off Enable LEWD video detection.
Click Save Configuration.