Lewd video detection

Lewd video detection identifies videos likely to contain adult themes. This topic explains how to use lewd video detection.

Restriction: This functionality is currently in Beta. During this early access period, clients in the Beta program can try out and test this feature, and provide feedback about it. This stage allows to refine the feature's design before its general availability. Be aware that functionality may change before then.

Medallia Video lewd video detection identifies explicit content in video files and deactivates the video player for videos likely to have adult themes. It is powered by Google Cloud Vision, which defines explicit content as "generally inappropriate for those under under 18 years of age and includes, but is not limited to, nudity, sexual activities, and pornography."

Lewd video detection can only be set at the customer level. Once it is activated, this service analyzes all video files in every channel in the customer group. The exception are showreels published to a Media Library, which are not analyzed for lewd content.

Lewd video detection only analyzes the visual content of a video file. It does not take the audio content into account. To censor video and audio transcript outputs, see Custom dictionary.

When the platform identifies lewd video content, it deactivates the video player on the Media View and displays the following messaging on both the media player and the Media Library thumbnail image.

A video player blocked by Lewd video detection

Note: Users can not download or make a clip from blocked videos.

Note: Lewd video detection requires an additional sub-processor. Contact your Medallia representative for more information

Activating lewd video detection

Start from any Video channel. Click and select Channel Management.
On the Channel Management screen, scroll or search for a channel in the customer group.
In the Customer column, click to the left of the customer group name to open the Edit Customer modal window.
From the Content Moderation tab, select Media Blocking.
Toggle on Enable Automatic Lewd Video Detection. The area behind the button turns dark blue to indicate the feature has been enabled.
From this window, you may also grant access for other users to block or unblock media. See blocking media for more detailed instructions.
Click Save Configuration.

Note: Lewd video detection only applies to video files uploaded after this setting is saved.

Deactivating lewd video detection

Deactivate lewd video detection to stop processing all videos in all channels within the customer group. Deactivating lewd video detection will disable lewd video detection for all existing and future videos.

Important: Disabling lewd video detection will unblock any existing blocked videos.

Start from any Video channel. Click and select Channel Management.
On the Channel Management screen, scroll or search for a channel in the customer group.
In the Customer column, click to the left of the customer group name to open the Edit Customer modal window.
From the Content Moderation tab, select Media Blocking.
Toggle off Enable Automatic Lewd Video Detection. The area behind the button turns pale blue to indicate the feature has been turned off.
Click Save Configuration.

Managing user permissions to block content

Customer Administration, Channel Administration, and Pro Users can be granted access to view and manage lewd content. Standard users can not be granted blocking permissions.

Roles with View permissions can access original media via the Review button on the Media Player.

Roles with Manage permissions have View permission and can additionally block or unblock specific media.

Manage permissions require View permissions, but View permissions can be enabled independently.

Note: Videos flagged as lewd are marked in MEC reporting. No users can view or manage lewd content in MEC.

Blocking media

Certain user roles can block or unblock content, including media flagged by lewd video detection, to manage visibility of content without deleting it.

Follow these steps to block or unblock content:

Select a media file from the Media Library.
From Media Player, toggle Media Unblocked to Media Blocked.
Select a reason: Contains Lewd Content, Contains Inappropriate Content, Contains Sensitive Content, or Other.
Click Block. to save the change.
To unblock, toggle Media Blocked back to the Media Unblocked position. Click Unblock.

Follow these steps to grant access for other users to block or unblock media:

Role required: Customer Administrator. See Video user roles.

Start from any Video channel. Click and select Channel Management.
On the Channel Management screen, scroll or search for a channel in the customer group.
In the Customer column, click to the left of the customer group name to open the Edit Customer modal window.
From the Content Moderation tab, select Media Blocking.
Check the boxes under the desired user type to enable View or Manage access for blocked media. Enabling Manage access automatically enables View access.
Note: Only Customer Administrators can grant access to other roles. Granting permission to Manage blocked media provides roles access to manage media blocked by other users.
Click Save Configuration.