Retrieve real-time Call Target statistics
Responses
An array of current metrics for all Call Targets will be returned.
A numeric identifier for each Call Target
The user-provided name of the Call Target
The value of the First Party Called setting (customer or agent)
The current ECBT of the Call Target, in seconds
The number of ASAP callbacks currently pending for the Call Target
The number of scheduled callbacks currently pending for the Call Target. This includes all callbacks scheduled in the future.
The number of retries currently pending for the Call Target
The number of callbacks currently on the internal waitlist waiting to be dialed when queue conditions allow
The current number of active calls. In this context, "active" means all currently active outbound calls. This differs from the Active Calls field on the Callback Status screen, which only includes calls with an agent on the line.
The number of callbacks currently in the high-priority holding queue waiting for an agent. This only includes callbacks, not holding calls in queue.
The total number of calls currently entering information in Mindful Callback to receive a callback on the Call Target
The total number of calls currently waiting for customers to be dialed on the Call Target
The total number of callbacks currently being dialed to customers on the Call Target
The total number of customers speaking with agents after receiving their callback on the Call Target
An ISO8601 timestamp representing the moment that the metrics were generated
curl --request GET \--url https://api.getmindful.com/v1/callback/current/metrics/callTargetId \--header 'Accept: application/json' \--header 'Authorization: Bearer 123'
1{2"call_target_id": "string",3"call_target_name": "string",4"first_party_called": "string",5"ecbt": 0,6"asap_count": 0,7"scheduled_count": 0,8"retries_count": 0,9"waitlisted_count": 0,10"active_count": 0,11"queued_count": 0,12"total_registering": 0,13"total_pending": 0,14"total_connecting": 0,15"total_talking": 0,16"created_at": "string"17}
