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Mindful

Mindful Contents

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    API

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    Mindful Platform

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    Mindful Feedback

    • Welcome to Mindful Feedback!

    • Updates to Genesys Cloud’s Agent UI require an upgrade to the Mindful Feedback Chrome extension

    • Getting started for administrators

    • Survey interaction data model

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      How-to guides

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        Creating survey interactions

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        Customer settings

      • Do Not Contact List

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        Managing surveys

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        Troubleshooting

        • How to restore inactive user accounts

        • Why am I not able to download reports?

        • Why are surveys not being sent from Genesys Cloud?

        • Why is an agent not being added automatically from Genesys Cloud?

        • Why is Genesys Cloud data not syncing?

        • Why is Mindful Feedback not appearing in an agent's Genesys apps?

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        Users and groups

      • Watch Words

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      Best practices

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      Reporting

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      Release notes

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    On-Premise solutions

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    Training library

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    Integrations

  1. Mindful
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  3. Mindful Feedback
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  5. How-to guides
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  7. Troubleshooting

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