Mindful Feedback 2.0.9 release notes

Released June 27, 2022

Release highlights

  • When downloaded from the Results tab, an Interaction Details CSV file will now be named "interaction-report.csv". This replaces the previous generic name "filename.csv".
  • We have added a new Conversation Polling option for unique edge cases in Genesys Cloud environments. With the new API Polling option (Settings > Customer Settings > Configure Genesys Cloud > Configure Polling tab), you can configure Feedback to only process Genesys Cloud conversations after receiving an API request. This will disable automatic polling.
  • When fetching interactions from the API (/interactions endpoint), you can now specify multiple external references separated by commas for the external_ref parameter. For example: http://surveydynamix.com/api/interactions?external_ref=12345,09876,56789
  • Feedback now supports Genesys Cloud queue names containing emojis.

Fixed issues

  • An issue causing Genesys Cloud conversation polling to report incorrect queue names has been resolved. This issue could occur when polled conversations included co-browse segments (customer screen sharing).
  • An issue preventing Dashboard filters from being saved in a specific scenario has been resolved. Previously, adding an Agent ID filter for an Agent ID with uncommon characters such as curly brackets ({}) could prevent the filter from being saved.
  • An issue causing Genesys Cloud Web Messenger widgets to display survey prompts in an unexpected location has been resolved. This issue affected JavaScript widgets with customized displays.