Release highlights

This release includes the first steps towards a native integration between Mindful Feedback and Medallia Experience Cloud (MEC) for survey responses.

The integration will enable post-interaction IVR surveys for contact centers using MEC, allowing designated surveys that are completed in Mindful Feedback to be passed to MEC to include in reporting dashboards and workflows.

It is now possible to use Conversation Matching and API polling at the same time.

Previously, Mindful Feedback was designed to only allow one polling method — either automatic Conversation Matching via configuration in the UI or client-initiated polling via API. With this release, both methods can be used at once. This can be helpful if you would like to use one method for specific types of interactions and another method for other types of interactions.

Fixed issues

(MFF-1568) An issue affecting transfers from Zendesk to Mindful Feedback has been resolved.

The Zendesk browser extension can once again be used to automatically transfer callers to a Mindful Feedback survey after an inbound voice interaction ends.