Mindful Feedback September 2024 Genesys Embeddable Framework release notes

Released September 27, 2024

Release highlights

We have added a new setting to the Mindful Feedback for Salesforce Embeddable Framework Chrome extension.

The new End call duration setting allows you to set a threshold for disconnecting a call while attempting to transfer it to a Feedback survey. When the configured value is reached (2,000 milliseconds by default), Feedback will stop attempting to transfer the call.

To access the new setting, right-click the extension in your browser, then open the options page.

image of the embeddable framework options with the new setting highlighted

If you are interested in using the extension, you can download it here.