Sample Avaya vectors

Build vectors for your VDNs in Avaya Communication Manager. Vectors provide routing instructions for the VDNs. This integration requires four VDNs, because calls below threshold are routed directly from the Entry VDN to the Holding VDN. Calls above threshold are routed from the Entry VDN to the Routing VDN for IVR treatment and then sent to the Holding VDN, a skill, or through an Interactive Voice Gateway (IVG) to the On-Premise CallbackVDN. The four are:
  • Entry
  • Routing
  • Holding
  • Callback
Entry
VDN
 VECTOR DIRECTORY NUMBER

                             Extension: 55190
                                 Name*: VHT IVG Entry
                           Destination: Vector Number        90
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? y
                                   COR: 1
                                   TN*: 1
                              Measured: none


        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:



* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                            AUDIX Name:
                   Return Destination*:
               VDN Timed ACW Interval*:      After Xfer or Held Call Drops*? n
                      BSR Application*:
         BSR Available Agent Strategy*: 1st-found      Used for BSR Polling? n
                     BSR Tie Strategy*: system

               Observe on Agent Answer? n

  Send VDN as Called Ringing Name Over QSIG? n

              Display VDN for Route-To DAC*? n
            VDN Override for ASAI Messages*: no

                       BSR Local Treatment*? n

              Reporting for PC or POM Calls? n
           Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                                VDN VARIABLES*

                    Var  Description       Assignment
                    V1
                    V2
                    V3
                    V4
                    V5
                    V6
                    V7
                    V8
                    V9

                    VDN Time-Zone Offset*: + 00:00
                    Daylight Saving Rule*: system
 Use VDN Time Zone For Holiday Vectoring*? n
    Apply Ringback for Auto Answer calls*? y

* Follows VDN Override Rules
Vector
                                  CALL VECTOR

    Number: 90               Name: VHT IVG Ent
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 wait-time    0   secs hearing ringback
02 set          A      = digits ADD   12345
03 adjunct      routing link 5
04 wait-time    5   secs hearing ringback
05 route-to     number 55202            with cov n if unconditionally
06 disconnect   after announcement none
07 stop
08
09
10
11
12
It is recommended that adjunct be set to routing link 1 for TSAPI integrations and routing link 5 for CVLAN integrations.

Routing

If the number of concurrent calls reaches the limit configured in the IVG management system for inboundmaxcalls (default value = 40), all the excessive calls are rejected by the IVG, so Avaya Communication Manager can route those calls to Holding Queue VDN . This is handled via Routing VDN and instructions to handle this scenario are provided in the following sample Routing Vector.

VDN
     VECTOR DIRECTORY NUMBER

                             Extension: 55200
                                 Name*: VHT IVG Rte to 48050
                           Destination: Vector Number        5200
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? y
                                   COR: 1
                                   TN*: 1
                              Measured: none


        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:



* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                            AUDIX Name:
                   Return Destination*:
               VDN Timed ACW Interval*:      After Xfer or Held Call Drops*? n
                      BSR Application*:
         BSR Available Agent Strategy*: 1st-found      Used for BSR Polling? n
                     BSR Tie Strategy*: system

               Observe on Agent Answer? n

  Send VDN as Called Ringing Name Over QSIG? n

              Display VDN for Route-To DAC*? n
            VDN Override for ASAI Messages*: no

                       BSR Local Treatment*? n

              Reporting for PC or POM Calls? n
           Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                                VDN VARIABLES*

                    Var  Description       Assignment
                    V1
                    V2
                    V3
                    V4
                    V5
                    V6
                    V7
                    V8
                    V9

                    VDN Time-Zone Offset*: + 00:00
                    Daylight Saving Rule*: system
 Use VDN Time Zone For Holiday Vectoring*? n
    Apply Ringback for Auto Answer calls*? y

* Follows VDN Override Rules
Vector
          CALL VECTOR

    Number: 5200             Name: VHT IVG 48050
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 wait-time    0   secs hearing ringback
02 route-to     number 48050            with cov n if unconditionally
03 wait-time    5   secs hearing ringback
04 route-to     number 55202            with cov n if unconditionally
05 disconnect   after announcement none
06 stop
07
08
09
10
11
12
Holding
VDN
                               VECTOR DIRECTORY NUMBER

                             Extension: 55202
                                 Name*: VHT IVG Hold
                           Destination: Vector Number        82
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 1
                                   TN*: 1
                              Measured: internal
        Acceptable Service Level (sec): 20

        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:



* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                            AUDIX Name:
                   Return Destination*:
               VDN Timed ACW Interval*:      After Xfer or Held Call Drops*? n
                      BSR Application*:
         BSR Available Agent Strategy*: 1st-found      Used for BSR Polling? n
                     BSR Tie Strategy*: system

               Observe on Agent Answer? n

  Send VDN as Called Ringing Name Over QSIG? n

              Display VDN for Route-To DAC*? n
            VDN Override for ASAI Messages*: no

                       BSR Local Treatment*? n

              Reporting for PC or POM Calls? n
           Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                                VDN VARIABLES*

                    Var  Description       Assignment
                    V1
                    V2
                    V3
                    V4
                    V5
                    V6
                    V7
                    V8
                    V9

                    VDN Time-Zone Offset*: + 00:00
                    Daylight Saving Rule*: system
 Use VDN Time Zone For Holiday Vectoring*? n
    Apply Ringback for Auto Answer calls*? y

* Follows VDN Override Rules
Vector
                                     CALL VECTOR

    Number: 82               Name: VHT IVG Hold
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 wait-time    0   secs hearing ringback
02 queue-to     skill 5    pri m
03 wait-time    30  secs hearing ringback
04 goto step    3             if unconditionally
05 disconnect   after announcement none
06 stop
07
08
09
10
11
12
Callback
VDN
                                   VECTOR DIRECTORY NUMBER

                             Extension: 55203
                                 Name*: VHT IVG CB
                           Destination: Vector Number        83
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 1
                                   TN*: 1
                              Measured: none


        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:



* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                            AUDIX Name:
                   Return Destination*:
               VDN Timed ACW Interval*:      After Xfer or Held Call Drops*? n
                      BSR Application*:
         BSR Available Agent Strategy*: 1st-found      Used for BSR Polling? n
                     BSR Tie Strategy*: system

               Observe on Agent Answer? n

  Send VDN as Called Ringing Name Over QSIG? n

              Display VDN for Route-To DAC*? n
            VDN Override for ASAI Messages*: no

                       BSR Local Treatment*? n

              Reporting for PC or POM Calls? n
           Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules


                            VECTOR DIRECTORY NUMBER

                                VDN VARIABLES*

                    Var  Description       Assignment
                    V1
                    V2
                    V3
                    V4
                    V5
                    V6
                    V7
                    V8
                    V9

                    VDN Time-Zone Offset*: + 00:00
                    Daylight Saving Rule*: system
 Use VDN Time Zone For Holiday Vectoring*? n
    Apply Ringback for Auto Answer calls*? y

* Follows VDN Override Rules
Vector
                                  CALL VECTOR

    Number: 83               Name: VHT IVG CB
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 wait-time    0   secs hearing ringback
02 queue-to     skill 5    pri h
03 wait-time    30  secs hearing ringback
04 goto step    3             if unconditionally
05 disconnect   after announcement none
06 stop
07
08
09
10
11
12