Build vectors for your VDNs in Avaya Communication Manager. Vectors provide routing instructions for the VDNs. This integration requires four VDNs, because calls below threshold are routed directly from the Entry VDN to the Holding VDN. Calls above threshold are routed from the Entry VDN to the Routing VDN for IVR treatment and then sent to the Holding VDN, a skill, or through an Interactive Voice Gateway (IVG) to the On-Premise CallbackVDN. The four are:

• Entry
• Routing
• Holding
• Callback

Entry

VDN VECTOR DIRECTORY NUMBER Extension: 55200 Name*: VHT IVG Rte to 48050 Destination: Vector Number 5200 Attendant Vectoring? n Meet-me Conferencing? n Allow VDN Override? y COR: 1 TN*: 1 Measured: none VDN of Origin Annc. Extension*: 1st Skill*: 2nd Skill*: 3rd Skill*: * Follows VDN Override Rules VECTOR DIRECTORY NUMBER AUDIX Name: Return Destination*: VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n BSR Application*: BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n BSR Tie Strategy*: system Observe on Agent Answer? n Send VDN as Called Ringing Name Over QSIG? n Display VDN for Route-To DAC*? n VDN Override for ASAI Messages*: no BSR Local Treatment*? n Reporting for PC or POM Calls? n Pass Prefixed CPN to VDN/Vector*? system * Follows VDN Override Rules VECTOR DIRECTORY NUMBER VDN VARIABLES* Var Description Assignment V1 V2 V3 V4 V5 V6 V7 V8 V9 VDN Time-Zone Offset*: + 00:00 Daylight Saving Rule*: system Use VDN Time Zone For Holiday Vectoring*? n Apply Ringback for Auto Answer calls*? y * Follows VDN Override RulesVector CALL VECTOR Number: 5200 Name: VHT IVG 48050 Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y Variables? y 3.0 Enhanced? y 01 wait-time 0 secs hearing ringback 02 route-to number 48050 with cov n if unconditionally 03 wait-time 5 secs hearing ringback 04 route-to number 55202 with cov n if unconditionally 05 disconnect after announcement none 06 stop 07 08 09 10 11 12Holding

VDN VECTOR DIRECTORY NUMBER Extension: 55202 Name*: VHT IVG Hold Destination: Vector Number 82 Attendant Vectoring? n Meet-me Conferencing? n Allow VDN Override? n COR: 1 TN*: 1 Measured: internal Acceptable Service Level (sec): 20 VDN of Origin Annc. Extension*: 1st Skill*: 2nd Skill*: 3rd Skill*: * Follows VDN Override Rules VECTOR DIRECTORY NUMBER AUDIX Name: Return Destination*: VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n BSR Application*: BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n BSR Tie Strategy*: system Observe on Agent Answer? n Send VDN as Called Ringing Name Over QSIG? n Display VDN for Route-To DAC*? n VDN Override for ASAI Messages*: no BSR Local Treatment*? n Reporting for PC or POM Calls? n Pass Prefixed CPN to VDN/Vector*? system * Follows VDN Override Rules VECTOR DIRECTORY NUMBER VDN VARIABLES* Var Description Assignment V1 V2 V3 V4 V5 V6 V7 V8 V9 VDN Time-Zone Offset*: + 00:00 Daylight Saving Rule*: system Use VDN Time Zone For Holiday Vectoring*? n Apply Ringback for Auto Answer calls*? y * Follows VDN Override RulesVector CALL VECTOR Number: 82 Name: VHT IVG Hold Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y Variables? y 3.0 Enhanced? y 01 wait-time 0 secs hearing ringback 02 queue-to skill 5 pri m 03 wait-time 30 secs hearing ringback 04 goto step 3 if unconditionally 05 disconnect after announcement none 06 stop 07 08 09 10 11 12Callback