Sample Avaya vectors
- Entry
- Routing
- Holding
- Callback
VECTOR DIRECTORY NUMBER
Extension: 55190
Name*: VHT IVG Entry
Destination: Vector Number 90
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: none
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n
BSR Application*:
BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n
BSR Tie Strategy*: system
Observe on Agent Answer? n
Send VDN as Called Ringing Name Over QSIG? n
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC or POM Calls? n
Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
V6
V7
V8
V9
VDN Time-Zone Offset*: + 00:00
Daylight Saving Rule*: system
Use VDN Time Zone For Holiday Vectoring*? n
Apply Ringback for Auto Answer calls*? y
* Follows VDN Override Rules
Vector CALL VECTOR
Number: 90 Name: VHT IVG Ent
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing ringback
02 set A = digits ADD 12345
03 adjunct routing link 5
04 wait-time 5 secs hearing ringback
05 route-to number 55202 with cov n if unconditionally
06 disconnect after announcement none
07 stop
08
09
10
11
12
It is recommended that adjunct be set to routing link 1 for TSAPI integrations and routing link 5 for CVLAN integrations.Routing
If the number of concurrent calls reaches the limit configured in the IVG management system for inboundmaxcalls (default value = 40), all the excessive calls are rejected by the IVG, so Avaya Communication Manager can route those calls to Holding Queue VDN . This is handled via Routing VDN and instructions to handle this scenario are provided in the following sample Routing Vector.
VECTOR DIRECTORY NUMBER
Extension: 55200
Name*: VHT IVG Rte to 48050
Destination: Vector Number 5200
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: none
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n
BSR Application*:
BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n
BSR Tie Strategy*: system
Observe on Agent Answer? n
Send VDN as Called Ringing Name Over QSIG? n
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC or POM Calls? n
Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
V6
V7
V8
V9
VDN Time-Zone Offset*: + 00:00
Daylight Saving Rule*: system
Use VDN Time Zone For Holiday Vectoring*? n
Apply Ringback for Auto Answer calls*? y
* Follows VDN Override Rules
Vector CALL VECTOR
Number: 5200 Name: VHT IVG 48050
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing ringback
02 route-to number 48050 with cov n if unconditionally
03 wait-time 5 secs hearing ringback
04 route-to number 55202 with cov n if unconditionally
05 disconnect after announcement none
06 stop
07
08
09
10
11
12
Holding VECTOR DIRECTORY NUMBER
Extension: 55202
Name*: VHT IVG Hold
Destination: Vector Number 82
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN*: 1
Measured: internal
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n
BSR Application*:
BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n
BSR Tie Strategy*: system
Observe on Agent Answer? n
Send VDN as Called Ringing Name Over QSIG? n
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC or POM Calls? n
Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
V6
V7
V8
V9
VDN Time-Zone Offset*: + 00:00
Daylight Saving Rule*: system
Use VDN Time Zone For Holiday Vectoring*? n
Apply Ringback for Auto Answer calls*? y
* Follows VDN Override Rules
Vector CALL VECTOR
Number: 82 Name: VHT IVG Hold
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing ringback
02 queue-to skill 5 pri m
03 wait-time 30 secs hearing ringback
04 goto step 3 if unconditionally
05 disconnect after announcement none
06 stop
07
08
09
10
11
12
Callback VECTOR DIRECTORY NUMBER
Extension: 55203
Name*: VHT IVG CB
Destination: Vector Number 83
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN*: 1
Measured: none
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n
BSR Application*:
BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n
BSR Tie Strategy*: system
Observe on Agent Answer? n
Send VDN as Called Ringing Name Over QSIG? n
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC or POM Calls? n
Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules
VECTOR DIRECTORY NUMBER
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
V6
V7
V8
V9
VDN Time-Zone Offset*: + 00:00
Daylight Saving Rule*: system
Use VDN Time Zone For Holiday Vectoring*? n
Apply Ringback for Auto Answer calls*? y
* Follows VDN Override Rules
Vector CALL VECTOR
Number: 83 Name: VHT IVG CB
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing ringback
02 queue-to skill 5 pri h
03 wait-time 30 secs hearing ringback
04 goto step 3 if unconditionally
05 disconnect after announcement none
06 stop
07
08
09
10
11
12