Icons

Icons are pictures or ideograms displayed in applications to assist with navigation, or to represent conceptual ideas or features of a product.

Use icons in text to identify UI elements like a settings icon, or to symbolically represent some information, such as a done check mark to indicate something is complete.

Medallia documentation has two types of icons available for use:

  • Material font icons — Font images used on the doc portal. Material icons are referenced with <ph> elements, and they can been styled with CSS.

  • SVG icons — Match Medallia Alchemy icons used in applications, and some Font Awesome (FA) icons used in application. SVG files are loaded <image> elements, however, their appearance is fixed and cannot be changed.

Material font icons

Material font icons from Google are tagged in-line text that render as images, and they can be formatted with CSS stylings.

The Heretto Publish portal provides Material Icons by Google. For a list of the (should be) available fonts, see https://fonts.google.com/icons. Material Icons have the advantage over SVG icons in that they can be styled with CSS. However, they do not provide a means for including Medallia-specific images.

Using Material icons

To use an icon, put the name of the icon in a <ph>, and assign material-"icons material-icons-outined md-18 to the outputclass. For example, the Checkmark icon is named "done"

<ph outputclass="material-icons material-icons-outined md-18">done</ph>

The result is:

done

Restriction: Consult with the Medallia Style Council before using any Material Icons.

Available Material icons

Here are the approved icons to use in Medallia documentation:

DescriptionExampleCode
Check mark; completeddone<ph outputclass="material-icons material-icons-outlined md-18">done</ph>
Close; not availableclose<ph outputclass="material-icons material-icons-outlined md-18">close</ph>
Add task; needs approvaladd_task<ph outputclass="material-icons material-icons-outlined md-18">add_task</ph>
Clock; has a time componentschedule<ph outputclass="material-icons material-icons-outlined md-18">schedule</ph>
Future action; scheduled to be donedoneschedule<ph outputclass="material-icons material-icons-outlined md-18">done</ph><ph outputclass="material-icons material-icons-outined md-18">schedule</ph>
Check box ticked; completed or includedcheck_box <ph outputclass="material-icons material-icons-outlined md-18">check_box</ph
Check box partially completeindeterminate_check_box<ph outputclass="material-icons material-icons-outlined md-18">indeterminate_check_box</ph>
Check box unselected; incomplete or not started; option not availablecheck_box_outline_blank<ph outputclass="material-icons-outlined material-icons md-18">check_box_outline_blank</ph>
RSS feed iconrss_feed<ph outputclass="material-icons-outlined material-icons md-18">rss_feed</ph>
More verticalmore_vert<ph outputclass="material-icons material-icons-outined md-18">more_vert</ph>

SVG icons

Scaled vector graphic (SVG) icons are image files, and typically correspond to UI elements in Medallia applications.

Scaled vector graphic icons appear in-line in text, and in the pages of the portal. We use SVG icons to render Medallia-specific images. SVG icons cannot be styled with CSS. If you need to apply a CSS style to an icon, consider using one of the Material font icons.

Important: Please use icons in the global _Shared folder (_Media/icons_*) whenever possible. All common Medallia UI images should be there.

Using SVG icons

  • Reference the file the same as any <image>; can be in-line with other text, or stand-alone such as in a table cell
  • For icons in text:
    • assign icon to the outputclass attribute to size the image to match the text
    • DO NOT assign a height or width
  • For icons not in text:
    • (optional) use the icon class to default to 1em height, or
    • (optional when needed) set the height attribute, preferably to 1em or 1rem
<image href="../_Media/icons_mdla/SettingsIcon.svg" outputclass="icon">
	<alt>settings icon</alt>
</image>

Here's an example placed in-line in a line of text:

Click settings icon settings.

Here's a test example when the image is on a line by itself, and height is 3em:

settings icon

Here's a test example when the image is on a line by itself, and height is 10px:

settings icon

Here's a test example when the image is on a line by itself, and height is 20px:

settings icon

Here's a test example when the image is on a line by itself, and height is 30px:

settings icon

Available SVG icons

SVG icons available for use in documentation.

NameMedalliaFANotes
Abc iconAbcIcon
Action plansActionPlansIcon
Add (plus)AddIconfa-plus
App jobs Qfa-app-jobs-q
Area chartAreaChartIcon
Arrow, downArrowDownIcon
Arrow, leftArrowLeftIcon
Arrow, rightArrowRightIcon
Arrow, upArrowUpIcon
Arrow circle, rightfa-arrow-alt-circle
Arrow circle, right (Decibel)Decibel right arrowColored for Decibel
AutomationsAutomationsIcon
Bell, outlineBellIconfa-bell
Bell, checkedBellCheckIcon
Bell, filledBellFilledIcon
Bell, sleepingBellSleepIcon
BookmarkBookmarkIcon
Box arrowfa-box-arrowHow different from fa-external-link?
BubblesBubblesIconAnywhere app
Cancel (X)CancelXIconDO NOT USE; use Material Font icon instead.
Center alignedCenterAlignedIcon
Change userChangeUserIcon
CheckmarkCheckmarkIconDO NOT USE; use Material Font icon instead.
Checkbox, checkedCheckboxIcon
Checkbox, emptyCheckboxEmptyIconConsider Material Font icon instead.
Check, circle greenfa-check-circle-green
Check, circlefa-check-circle
Circle, filled greenfa-circle-green
Circle, filledfa-circle
CloseCloseIconSee fa-timesDO NOT USE; use Material Font icon instead.
CodeCodeIcon
ColorColorIcon
ColumnsColumnIcon
CommentCommentBubble
Comparison chartComparisonChartIcon
ConversationConversationIconConversations app
CookieCookieIcon
CopyCopyIcon
Customer journeyCustomerJourneyIcon
DashboardDashboardIcon
Data ExportDataExportIcon
Delete (trashcan)DeleteIconfa-trash
Descending columnsDescendingColumnsIcon
Desktop monitor (2)Desktopmonitor2IconDigital app
DialDialIcon
DistributionDistributionIcon
Distribution barsDistributionBarsIcon
DownloadDownloadIconfa-download
Drag dropDragDropIcon
Dropdown columnDropdownColumnIcon
Dropdown nestedDropdownNestedIcon
DuplicateDuplicateIcon
EditEditIconfa-pencil-square
Exact matchExactMatchcon
Exergy (funnel view)ExergyIcon
External linkfa-external-linkHow different from Box Arrow?
Eye, outlineOutlineEyeIcon
Eye, hiddenHideEyeIcon
Feed (bar view)FeedIcon
Feedback assetsFeedbackAssetsIcon
File, textfa-file-text
Filetype, imageFileTypeImageIcon
FileTypeImageIcon
Filter (Decibel)filter-decibelDecibel only
FiltersFiltersIcon
Gear (settings)SettingsIconfa-gear
GraphGraphIcon
HelpHelpIcon
HomeHomeIcon
Horizontal bar chartHorizontalbarChartIcon
Horizontal stacked bar chartHorizontalStackedBartChartIcon
ImageImageIcon
ImportantImportantIcon
IntegrationsIntegrationIcon
Laptopfa-laptop
Left justifiedLeftJustifiedIcon
ListListIconCalled navigation menu
Location markerLocationMarkerIcon
MagnifierSearchIconfa-magSearch
Magnifier, plusfa-mag-plus
Mail, check, blue (Decibel)mail-check-blue-decibelDecibel only
Mail, check, white (Decibel)mail-check-white-decibelDecibel only
MicrophoneMicrophoneIcon
Moonfa-moonSleep?
More, verticalMoreVerticalIconCalled an options menu
NoteMoreVerticalIcon
OrganizationOrgIcon
PackagesPackagesIcon
PausePauseIconfa-pause
Pie graphPieGraphIcon
PinPinIcon
PlayPlayIconfa-play
Play outlinePlayIconMedallia Video app
PlaybackPlaybackIcon
Powerfa-power
ProfilesCXProfilesIconCX Profiles
ProgramsProgramIcon
RedoRedoIcon
RefreshRefreshIconfa-refreshSee also Sync
ReportsReportsIcon
Right justifiedRightJustifiedIcon
RocketRocketIconChangesets
Rotate, leftfa-rotate-left
SandboxSandboxIcon
Scatter chartScatterChartIcon
ScissorsScissorsChartIcon
Sensitive dataScatterChartIcon
SentimentSentimentIcon
Sentiment Bubble, mixedSentimentBubbleMixedIcon
Sentiment Bubble, negativeSentimentBubbleNegativeIcon
Sentiment Bubble, neutralSentimentBubbleNeutralIcon
Sentiment Bubble, positiveSentimentBubblePositiveIcon
Sentiment Bubble, semi negativeSentimentBubbleSemiNegativeIcon
Sentiment Bubble, semi positiveSentimentBubbleSemiPositiveIcon
Shared AssetsSharedAssetsIcon
Stacked bar chartStackedbarChartIcon
StarStarIcon
Support ticket signalSupportTicketSignalIcon
SurveySurveyIconSurvey builder app
Switch AppSwitchApp
SyncSyncIconSee also Refresh
TableTableIcon
Tagfa-tag
Tagsfa-tags
Text analyticsTextAnalyticsIcon
TimesSee CloseIconfa-times
Times, circlefa-times-circle
Times, circle redfa-times-circle-red
ToneToneIcon
TranslationsTranslationsIcon
TreeTreeIcon
TrendTrendIcon
UndoUndoIcon
UploadUploadIconfa-upload
UserUserIconfa-user
User bubbleUserBubbleIconSocial
VideoVideoIcon
Video wallVideoWallIconStrikedeck app
VoicesVoicesIcon
VolumeVolumeIcon
WarningWarningIcon
Water dropWaterDropIcon
Word CloudWordCloudIcon
ZingleZingleIconZingle app