Alert statuses

Reporting > Action > Alerts > Statuses

Note: This topic describes Alert management using Medallia Setup. Although some Alert properties are common between Setup and Admin Suite, some options can only be configured with Admin Suite, and these may have unintended effects on Setup options. For more information about these differences, see Differences between and issues with managing alerts in Setup and Admin Suite. For information about configuring Alerts with Admin Suite, see Alerts.

The Statuses screen identifies the alert states that appear in reports, and provides an option to create a simple, standard workflow. See Alert triggers for details about configuring the statuses in a workflow.

This screen also enables you to configure specific icons for each status. These icons appear in the Alerts module.

Alert statuses
Identifies the Alert states that appear in Alert Filter drop-downs and modules in reports and the dashboard.Alert status selected on the Setup screen and the same options shown in the report for the Alert Filter control
Create a Standard Alert Setup
Creates a simple alert workflow that includes triggers and actions to change from New to Overdue after a 48 hours, and to change from Open to Overdue after 72 hours.
Alert Icons
Restriction: This feature is inactive by default. Ask your Medallia expert to file a Feature activation request with Medallia Support.
Optionally, for any alert status, define the icon that should appear in the Alerts module. For example, the following image has icons configured for New, In Progress, and Overdue statuses:

Configuration for alert status icons

Common icons include CommentBubbleIcon, ConfirmIcon, PhoneIcon, ReplyLeftIcon, StarIcon, OverdueIcon, ThumbsUpIcon, and TimeIcon. See the Medallia Alchemy Design System for a full list of icons. For access, contact Medallia Support.

Note: To configure the Resolve workflow for an in-progress alert tied to a Case Management form, the following are required:

  • User must have sufficient Alert Permissions assigned.

  • The Resolved status must be enabled on the Alert Statuses screen.

  • The Resolve closes property must be turned off on the Alert Conditions screen.