Remove alerts

Note: This topic describes Alert management using Medallia Setup. Although some Alert properties are common between Setup and Admin Suite, some options can only be configured with Admin Suite, and these may have unintended effects on Setup options. For more information about these differences, see Differences between and issues with managing alerts in Setup and Admin Suite. For information about configuring Alerts with Admin Suite, see Alerts.

To remove an alert, contact your Medallia expert so that the alert can be set to a completion pending status, after which another alert can be assigned.

Alerts can also be removed via Auto Importer. Reset the e_status field value to either 7 JUNKED or 19 RESET_PENDING. Resetting allows survey takers to complete the survey. This action completely removed any existing alert and timer for the record.

Excluded responses

Excluded responses (4 EXCLUDED) are still available to Experience Cloud, but they are hidden from reports. This can be problematic because users that can see reports (but who do not have permission to see excluded responses) can receive escalation emails and notifications to responses they cannot access.

Remove alerts with Auto Importer

To remove any existing alerts from records, use an Auto Importer processor to set the special alert_remove field value to true for target response records (this is the same action that happens when you reset a record).

The Auto Importer processor below removes the alerts for the records matching the Survey IDs passed in as input, and it sets the e_status field to 0 COMPLETION_PENDING, which sends the record back to alert processing. This is useful for cases where responses initially triggered the wrong alert. Do this after modifying the alert conditions and priorities to ensure the proper alert gets triggered.

<import-spec inputType="CSV" name="UTILITY: Bulk Exclude Surveys and Clear Alerts" description=".">
  <input-column heading="Surveyid for internal use (e.g. RI link)" />
  <output-column-group pluginName="Survey" recordUpdateMode="UPDATE">
    <output-column>
      <input-column heading="Surveyid for internal use (e.g. RI link)" />
      <target-field fieldId="surveyid" fieldName="Survey ID" requiredness="REQUIRED_USED_FOR_DUPLICATE_CHECK" type="INTEGER" />
    </output-column>
    <output-column>
      <constant value="true" />
       <target-field fieldId="alert_remove" fieldName="Alert Remove" requiredness="REQUIRED" type="ENUMERATED">
          <enumerated-field-parse-options mappingKey="NAME" />
       </target-field>
    </output-column>
    <output-column>
       <constant value="0" />
       <target-field fieldId="e_status" fieldName="Status" requiredness="REQUIRED" type="ENUMERATED">
          <enumerated-field-parse-options mappingKey="SEQUENCE_NUMBER" />
       </target-field>
    </output-column>
  </output-column-group>
</import-spec>
Restriction: The note-log attached to each survey cannot be edited.