Statement

A Statement greets or passes simple information to the customer. A statement can be:

  • Simple text, like "Hello".

  • Parameterized text that inserts information into the dialog when sending the statement to the customer. For example, you might include the customer's first name so it looks like "Hi Mike!".

  • A picture with no text.

  • A combination of text and a picture.

Note: For compliance and best practices, include an opt-out message in the first dialog statement, such as "Reply STOP to unsubscribe."

Here's a statement that is a combination of parameterized text and a picture:

Statement dialog showing a photograph of a vineyard

Adding a Statement to the conversation

  1. In the Conversation editor, click Add Dialog.

  2. In the Dialog editor, choose Statement as the Dialog type.

    For the Dialog type, select the Statement option

  3. Provide the question.

    • Enter the text of the dialog.

    • To insert information into the dialog, choose one or more variables with the Insert Parameter dropdown. The drops down lists:

      • All fields provided in the invitation and fields associated with the business unit.

      • Last Response the respondent provided in the same conversation session. This response may have happened in a different Conversation but which branched from the original to the the current Conversation, as long as it happened in the same session. In the dialog text the parameter looks like {{CONVO.LAST_RESPONSE}}.

      • Response to an earlier question (Q-Field) in the same session. When choosing a Response you have the option of choosing the the result of Response rules, or the RAW response which is exactly what the respondent provided. In the dialog text the parameter looks similar to {{CONVO.q_mc_fieldname}}.

        Response field can be parsed or raw; raw response include "RAW" in the label

    • To add a picture, click the camera icon, then either drag the picture on to the tile or click the tile to select the picture on your device.

      Click camera to add pictures, drag pictures on to upload-tile

    Note: There are no Labels for this dialog type.

  4. Optionally, add pre-conditions that determine whether or not to present this dialog to the respondent. For more information, see Condition rules.

  5. Click Add Dialog to save the dialog to the conversation.

    Optionally, Add another dialog to the conversation.

    1. When finished, click Add Dialog.

    2. Click Cancel to close the Dialog editor.

  6. When finished, click Save.

You can now add another dialog to the conversation.