Importing conversations

Importing a conversation loads creates a new conversation based on the definition of a previously exported conversation.

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To import a Conversation:

  1. Open the Conversations list.

  2. Click Import Conversation.

    Conversations list with a call-out to the Import Conversation control

  3. Select or drop the Conversation JSON file in the Import screen.

  4. Click Import to upload and install the Conversation.

The imported conversation can now be edited and used on the instance.