Missing links screen

Feedback > Social Media > Social Feed Links By Unit > Missing links

Missing links screen shows the units that Medallia Experience Cloud is unable to identify with the same name and address in the Social media server. When a unit is unmatched, Experience Cloud cannot import social data for that unit. Missing links appear for these reasons:

  • You unmatched a link on the Existing links screen screen.

  • There is an incorrect or missing unit name or address in Experience Cloud or the Social media server.

  • Information about the unit is missing from the data sources that Experience Cloud uses. If Experience Cloud's data sources do not have information about the unit, the Social media server does not either.

For more information, see Map units.

To manually resolve a missing link, do the following:

  1. Contact Medallia Support to request the property source ID for the unit. Include the Unit ID, name, and address in your request.

  2. After you receive the Property source ID, return to the Missing Links screen.

  3. Add the ID to the Prop Source ID field and click Save.

The "Missing Links" screen will show the name of the property and the address. To match the property to a unit in the social media server, enter the ID in the "Prop Source Id" field.

For more information on how to manage reviews under wrong units, see Troubleshooting reviews under a wrong Unit.

Properties

List of unit groups
Filter the missing links by unit and unit group.
Units without matches
Units in Experience Cloud that are unassociated with a unit in the social media server.