Versioning

The current version of Video Media Capture is v2. v2 has several functionalities including:

• HIPPA compliance.

• WCAG 2.1 AA compliance (accessible).

• Records in HD quality (720p).

• User initiated recording.

• A visual marker to indicate minimum recording time.

This is a visual example of the v2 component loaded in a survey web page, configured to capture either a video or audio response:

This is a visual example of the legacy v1 component loaded in a survey web page, configured to capture a video response or allow a video file upload:

Differences between the v1 and v2 survey elements:

Set up information

To implement Media capture:

1. Enable Media capture on the channel as part of channel setup or on an existing channel.

2. Configure the Media Capture component HTML and JavaScript blocks.

3. Embed the HTML and JavaScript in a survey question.

4. Test the component by uploading media and viewing it in the Video channel.

Contact Medallia Support to:

• Request the API Key and Channel ID of the Video channel.

• Activate any non-English interface (instructional text) languages needed for the component.

See Media Capture Integration guide (Password: w3PQZANjX85Z5n) for implementation and embed instructions.

Integration requirements

The Media capture component requires HTTPS. The SSL certificate does not need to be signed. This is a requirement imposed by respondents' software (web browsers).

JavaScript is required to integrate the Media Capture component into a web page/survey.

Media capture customization

Customize the Media Capture component by setting attributes in the HTML block. Customizations include:

• Set the type(s) of media to capture, including video, audio, and/or image. Multiple media types in one widget is only supported in v2.

• Set a minimum or maximum recording time. This can only be enforced in desktop web browsers.

• Set the element dimensions in pixels.

• Set the element interface (instructional text) language.

• Set the element to allow either single load or to reload automatically after media submission.

• Enable respondents to upload a file from their device.

• Enable respondents to opt out of responding (v2 only).

See Media Capture Integration guide (Password: w3PQZANjX85Z5n) for all attributes and descriptions.

Supported interface languages

By default, the Media capture interface (instructional text) language is English.

If your account does not have a Customer Admin, contact Medallia Support to activate non-English Media capture interface languages for a channel.

The following languages are pre-translated and ready for use:

If the interface language is not enabled in both the HTML block and Video channel, the Media Capture interface language defaults to English.

Recording requirements

The Media capture component should work on all major and maintained browsers that support WebRTC.

• Apple iPhone (Device 6 Plus+ / iOS: latest)

• Android (latest OS version)

Officially supported mobile web browsers:

• Android — Chrome, Firefox, Samsung Internet, Edge for Android

• iPhone — Safari

Response rates

Medallia Video brings the value of adding video capabilities to feedback. It provides an easy respondent experience and gives companies the ability to bring feedback to life using.

The percentage of respondents who select a video versus audio question, or a media response versus a text open-ended response, depends on a variety of factors. These include:

• Incentives.

• Transparency about the use of video.

• The question topic.

Contact your Medallia expert for best practices about using Media Capture in a survey.

In Customer Experience (CX), as a general rule, you can expect a response rate of ~0.5%-5%, depending on how the best practices are implemented. For wider market research applications, the same principles apply but scale is usually smaller and therefore incentives can be larger, resulting in higher response rates.