How to manage your user account

Change account settings and manage MFA.

Whether you need to update your basic account details, change your password, or configure multi-factor authentication (MFA), this guide will walk you through the process.

To access and modify your account details, open the Account Settings page.

image of the account settings page

The following sections provide guidance on all of the functions available on this page.

Note: This guide discusses managing your own account. For information on managing other user accounts, see User management.

Edit account details

Your email address and name were configured by the administrator who added your account to the platform, but you can edit these values on your account page any time.

Change your name or email address

  • To change your display name, simply update the value in the Name field, then click Save.

  • To update your email address, click Change Email.

    When prompted, enter the new email address and your current password, then click Submit. After updating your email, you will need to log in again.

Change your password

  1. Click Change Password.

  2. In the modal window that appears, click Send Confirmation Code.

    You will receive an email with a confirmation code at the address associated with your account:

    example confirmation code email

  3. Copy the confirmation code from the email, then paste it into the Confirmation Code field back in Mindful.

  4. Enter and confirm your new password in the provided fields:

    image of the change password modal window

    The following criteria are required for user passwords in Mindful:

    • A minimum of eight (8) characters
    • At least one number
    • At least one of the allowed special characters:
      • ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ ` = + -
    • At least one uppercase and one lowercase letter

  5. Click Submit to make the change.

Configure Multi-Factor Authentication (MFA)

Mindful requires MFA for all platform users. New users will be required to configure MFA for their account on their first login.

Note: For users who log in through single sign-on (SSO), MFA is managed via your identity provider rather than Mindful.

When you log in for the first time, you will see a message indicating that MFA needs to be set up:

example of an MFA requirement notice

Follow the steps below to complete the process:

  1. Click Begin Setup.

  2. Follow the instructions provided:

    image of the multi factor authentication modal window

    1. Install an authenticator app on your phone.

    2. Open the app and scan the QR code provided.

    3. Note down the recovery code provided in the window, and store it somewhere safe.

    4. Verify a code from the authenticator app, then click Confirm.

Once this is complete, you will be asked to provide a one-time passcode each time you log in.

View your Application Roles

In the Roles field, you can see which Mindful components you've been granted access to and your Application Role in each component.

example of application roles list

You cannot make changes to your own roles and access, but other administrators can make changes to your account on the User Management page, if needed.