Teams and Team Members report
In this Team Report, you can see how each of your teams is performing, in aggregate, across Star Rating, Areas of Excellence, Areas of Improvement, 1:1s and QA.
Metrics
The metrics tab shows you a list of your teams by team leader and displays their team results regarding Responses, Star Rating, % Negative and the comparisons between the previous time frame.
Areas of Excellence / Areas of Improvement
This similar list shows the different Areas of Excellence designated by your company as well as Areas of Improvement. Again this aggregates the information from each team and shows them one above the other.
1:1s and QA
These tabs will show you the same, regarding the main categories reported on in 1:1s and the QA review scores. It will show line by line the number of Reviews, the average score and the number of notations. You export any of these reports to filter further.
Team Members report
The Team Member report is the same as the Teams report, just broken down for each individual. You will see each individual team member's performance across Star Rating, Areas of Excellence, Areas of improvement, 1:1s and QA.
All reports are only visible to Admins and Team Leads.
