Contact Center: Base
About the App
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Description |
This is the base app for Contact Center apps. It is needed to be installed first before any other Contact Center app is installed. Base apps include core roles, users and org elements needed for a specific industry or vertical. | |
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Hierarchy Unit |
Agent | |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
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Reporting Roles |
3 |
Admin, Insights, Head of Contact Center |
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Template Data Integrations |
2 |
• Org Hierarchy feed (up to 27 templated fields) • User feed, Single Sign-On ldP |
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Automated Batch Exports |
1 |
Opt-out |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Contact Center: Base BPP, including data design specifications, and Playbook, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Contact Center: Base - Data Design | |||
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Contact Center Solutions - Playbook | N/A |
