Description

This is the base app for Contact Center apps. It is needed to be installed first before any other Contact Center app is installed.

Base apps include core roles, users and org elements needed for a specific industry or vertical.

Hierarchy Unit

Agent

Reporting

English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese

Reporting Roles

3

Admin, Insights, Head of Contact Center

Template Data Integrations

2

• Org Hierarchy feed (up to 27 templated fields)

• User feed, Single Sign-On ldP

Automated Batch Exports

1

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