Employee: Internal Service Experience
About the App
|
Description |
Gathers employee feedback on an individual service representative experience, within the CIO organization. | |
|
Prerequisite |
Employee: Base | |
|
Intended Trigger |
Post-service management ticket closure | |
|
Hierarchy Unit |
Employee | |
|
Survey Forms |
1 |
Transactional Survey |
|
Survey Modes |
1 |
Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation |
|
Survey Designs |
1 | |
|
Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
|
Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
|
Reporting Roles |
5 |
Insights / HR Analytics, Executive, Manager, Team Lead, Representative |
|
Alerts |
4 |
VIP Employee Feedback, Inquiry / Ticket Not Resolved, Low Satisfaction, Great Job |
|
Closed Loop Feedback Forms |
1 | |
|
Template Data Integrations |
2 |
• Invitation feed (up to 22 templated fields) • Record Update to sync tickets |
|
Automated Batch Exports |
1 |
Record-level |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Employee: Internal Service Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Employee Internal Service - Data Design | |||
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Employee Internal Service - Survey and Branding Specification |
Employee Internal Service - Survey and Branding Specification Google Drive |
Employee Internal Service - Survey and Branding Specification Excel |
Employee Internal Service - Survey and Branding Specification PDF |
|
Employee Internal Service - Dummy Data |
N/A |
