Medallia GovCloud
Products and features certified to run on Medallia GovCloud
Many Medallia products and features are certified to run on Medallia GovCloud, a FedRAMP High authorized platform.
Status indicator | Meaning |
---|---|
Feature or product is available to run on Medallia GovCloud. | |
Requires client approval to set up or activate the feature under agency specific Authority to Operate (ATO). | |
Feature or product is not available |
This list was last updated on 27 Oct 2021.
Medallia Experience Cloud
Feature | Status | Notes |
---|---|---|
Medallia Experience Cloud | ||
Admin Suite | ||
Action plans | ||
Alerts | ||
Ask Now | ||
Athena Action Intelligence | ||
Automatic Comment Translation | ||
Case management | ||
Change sets | ||
CX360 / Profiles | ||
Email feed | ||
Encrypting sensitive data | ||
Exports | ||
Export to Tableau | ||
Goals | ||
Imports | ||
Lookup tables | ||
Masking sensitive data | ||
Medallia Alchemy Experience (MAX reporting) | ||
Medallia Mobile | Requires client approval under agency specific Authority to Operate (ATO). APIs have FedRAMP authorization. | |
Medallia Voices | Requires client approval under agency specific Authority to Operate (ATO). | |
MQL API | ||
Omni Exporter (outbound API) | ||
Packages | ISV package require client approval under agency specific Authority to Operate (ATO). | |
Polygraph | ||
Programs | ||
Query API | ||
Rapid response | ||
S3 bucket transfer | ||
Sampling rules | ||
Sandboxes | ||
Securitas (used by OAuth) | ||
Social media collection | ||
Social media management response in Medallia Experience Cloud | Violates FedRAMP requirements | |
Speech API | ||
SFTP | ||
SSO | ||
Text Analytics | ||
Translations | ||
Web feed (inbound API) | ||
Weighting | ||
X-Stats |
Medallia Conversations
Feature | Status | Notes |
---|---|---|
Conversations (Twilio channel) | ||
Conversations (Custom channel) |
Medallia Crowdicity
Feature | Status | Notes |
---|---|---|
Crowdicity (Standalone implementation) | ||
Crowdicity APIs | ||
Crowdicity Mobile Web Application | ||
Crowdicity MEC Integration | ||
Crowdicity Sandbox |
Medallia Digital
Feature | Status | Notes |
---|---|---|
Medallia Digital Unified product | CDN for Agency Moderate ATO
CDN for Agency High ATO
| |
Medallia Digital SDK | Requires client approval under agency specific Authority to Operate (ATO). APIs have FedRAMP authorization. | |
Digital Anywhere | ||
Digital Health Check | ||
Digital Image Capture |
Medallia Speech
Feature | Status | Notes |
---|---|---|
Medallia Speech | ||
Medallia Speech STT - Red Box Integration | ||
Medallia Speech Sandbox Support | ||
Speech API |
Other Medallia product and features
Feature | Status | Notes |
---|---|---|
Medallia LivingLens | ||
CheckMarket | ||
Digital Experience Analytics (DXA) | ||
Journey Analytics | ||
promoter.io | ||
Agent Connect | ||
Strikedeck | ||
Zingle |