Medallia GovCloud

Products and features certified to run on Medallia GovCloud

Many Medallia products and features are certified to run on Medallia GovCloud, a FedRAMP High authorized platform.

Status indicatorMeaning
CheckmarkIconFeature or product is available to run on Medallia GovCloud.
CheckboxEmptyIconRequires client approval to set up or activate the feature under agency specific Authority to Operate (ATO).
CancelXIconFeature or product is not available

This list was last updated on 27 Oct 2021.

Medallia Experience Cloud

FeatureStatusNotes
Medallia Experience CloudCheckmarkIcon
Admin SuiteCheckmarkIcon
Action plansCheckmarkIcon
AlertsCheckmarkIcon
Ask NowCheckmarkIcon
Athena Action IntelligenceCheckmarkIcon
Automatic Comment TranslationCancelXIcon
Case managementCheckmarkIcon
Change setsCheckmarkIcon
CX360 / ProfilesCancelXIcon
Email feedCancelXIcon
Encrypting sensitive dataCheckmarkIcon
ExportsCheckmarkIcon
Export to TableauCancelXIcon
GoalsCheckmarkIcon
ImportsCheckmarkIcon
Lookup tablesCheckmarkIcon
Masking sensitive dataCheckmarkIcon
Medallia Alchemy Experience (MAX reporting)CheckmarkIcon
Medallia MobileCheckboxEmptyIconRequires client approval under agency specific Authority to Operate (ATO). APIs have FedRAMP authorization.
Medallia VoicesCheckboxEmptyIconRequires client approval under agency specific Authority to Operate (ATO).
MQL APICancelXIcon
Omni Exporter (outbound API)CheckmarkIcon
PackagesCheckmarkIconISV package require client approval under agency specific Authority to Operate (ATO).
PolygraphCancelXIcon
ProgramsCheckmarkIcon
Query APICancelXIcon
Rapid responseCheckmarkIcon
S3 bucket transferCheckmarkIcon
Sampling rulesCheckmarkIcon
SandboxesCheckmarkIcon
Securitas (used by OAuth)CheckmarkIcon
Social media collectionCheckmarkIcon
Social media management response in Medallia Experience CloudCancelXIconViolates FedRAMP requirements
SFTPCheckmarkIcon
SSOCheckmarkIcon
Text AnalyticsCheckmarkIcon
TranslationsCheckmarkIcon
Web feed (inbound API)CheckmarkIcon
WeightingCheckmarkIcon
X-StatsCancelXIcon

Medallia Conversations

FeatureStatusNotes
Conversations (Twilio channel)CheckmarkIcon
Conversations (Custom channel)CheckmarkIcon

Medallia Crowdicity

FeatureStatusNotes
Crowdicity (Standalone implementation)CheckmarkIcon
Crowdicity APIsCancelXIcon
Crowdicity Mobile Web ApplicationCancelXIcon
Crowdicity MEC IntegrationCancelXIcon
Crowdicity SandboxCancelXIcon

Medallia Digital

FeatureStatusNotes
Medallia Digital Unified productCheckmarkIconCDN for Agency Moderate ATO
  • Akamai – Only available for Customers seeking Moderate ATO within MGC Authorization Boundary (Rationale - Akamai CDN is only FedRAMP Moderate authorized) and cannot be offered at FedRAMP High Level

CDN for Agency High ATO

  • Clients need to provide their own ATO or custom solution that needs to be discussed.
Medallia Digital SDKCheckboxEmptyIconRequires client approval under agency specific Authority to Operate (ATO). APIs have FedRAMP authorization.
Digital AnywhereCancelXIcon
Digital Health CheckCancelXIcon
Digital Image CaptureCancelXIcon

Medallia Speech (Voci)

FeatureStatusNotes
Medallia Speech (Voci)CheckmarkIcon
Medallia Speech STT - Rebox IntegrationCancelXIcon
Medallia Speech Sandbox SupportCancelXIcon

Other Medallia product and features

FeatureStatusNotes
Medallia LivingLensCancelXIcon
CheckMarketCancelXIcon
DecibelCancelXIcon
Journey AnalyticsCancelXIcon
promoter.ioCancelXIcon
Stella ConnectCancelXIcon
StrikedeckCancelXIcon
ZingleCancelXIcon