Medallia GovCloud

Products and features certified to run on Medallia GovCloud

Many Medallia products and features are certified to run on Medallia GovCloud, a FedRAMP High authorized platform.


Status indicator	Meaning
	Feature or product is available to run on Medallia GovCloud.
	Requires client approval to set up or activate the feature under agency specific Authority to Operate (ATO).
	Feature or product is not available

This list was last updated on 27 Oct 2021.

Medallia Experience Cloud


Feature	Status	Notes
Medallia Experience Cloud
Admin Suite
Action plans
Alerts
Ask Now
Athena Action Intelligence
Automatic Comment Translation
Case management
Change sets
CX360 / Profiles
Email feed
Encrypting sensitive data
Exports
Export to Tableau
Goals
Imports
Lookup tables
Masking sensitive data
Medallia Alchemy Experience (MAX reporting)
Medallia Mobile		Requires client approval under agency specific Authority to Operate (ATO). APIs have FedRAMP authorization.
Medallia Voices		Requires client approval under agency specific Authority to Operate (ATO).
MQL API
Omni Exporter (outbound API)
Packages		ISV package require client approval under agency specific Authority to Operate (ATO).
Polygraph
Programs
Query API
Rapid response
S3 bucket transfer
Sampling rules
Sandboxes
Securitas (used by OAuth)
Social media collection
Social media management response in Medallia Experience Cloud		Violates FedRAMP requirements
SFTP
SSO
Text Analytics
Translations
Web feed (inbound API)
Weighting
X-Stats


Feature	Status	Notes
Conversations (Twilio channel)
Conversations (Custom channel)


Feature	Status	Notes
Crowdicity (Standalone implementation)
Crowdicity APIs
Crowdicity Mobile Web Application
Crowdicity MEC Integration
Crowdicity Sandbox


Feature	Status	Notes
Medallia Digital Unified product		CDN for Agency Moderate ATO Akamai – Only available for Customers seeking Moderate ATO within MGC Authorization Boundary (Rationale - Akamai CDN is only FedRAMP Moderate authorized) and cannot be offered at FedRAMP High Level CDN for Agency High ATO Clients need to provide their own ATO or custom solution that needs to be discussed.
Medallia Digital SDK		Requires client approval under agency specific Authority to Operate (ATO). APIs have FedRAMP authorization.
Digital Anywhere
Digital Health Check
Digital Image Capture


Feature	Status	Notes
Medallia Speech (Voci)
Medallia Speech STT - Rebox Integration
Medallia Speech Sandbox Support