Medallia Web URLs with SSO
When Single sign-on (SSO) is enabled, links to a company's Medallia Web reporting instance include sso/
after the domain reference, like this for production instances:
The "sso" in the URL indicates the user is accessing the system using single sign-on. Companies can support both SSO and manual sign-in at the same time.
For sandboxes, it looks like this:
When single sign-on is enabled, some system URLs — such as those in processing reports, notification emails, and custom reports that include links to the surveys — are automatically updated to always include "sso" in the URL. This is not configurable. However, hard-coded URLs — such as those in in alert emails — need to be manually updated to use the SSO URL, such as
RelayState
parameter. For information about this situation, see SAML 2.0, review SAML 2.0 Profiles and look for the section titled Redirect to IdP SSO Service.