Generative AI reporting

Medallia Experience Cloud AI features enhance reports with theme generation, summarization, and root-cause analysis

Restriction: This feature is part of a generative AI feature set available to customers with the requisite subscription agreement. Once the agreement is signed, feature entitlement is automatic after 5-7 business days. Activation may require additional configuration work. For more information, contact Medallia Support.

Root Cause Assist

Root Cause Assist uses generative artificial intelligence for root cause analysis of reporting data for topics, themes, and metrics.

Themes with generative AI

Themes with generative AI use artificial intelligence for feedback theme discovery, clustering, and description. These GenAI themes are less redundant, more specific, and easier to understand than themes generated without AI.

Smart Topic Builder

Smart Topic Builder uses generative AI to discover, define, and evaluate the precision of standard Text Analytics topic hierarchies and rules. Smart Topic Builder is designed to make admin-driven topic development more efficient, not to replace or automate it entirely. Admins can edit AI-suggested topics and rules. Admins retain full control of topic publication and activation, and they have final acceptance of topic and rule proposals.

Intelligent Summaries for conversational data

Intelligent Summaries use generative artificial intelligence (AI) to describe a conversation between an agent and customer in a single paragraph that provides actionable insights.

Intelligent Summaries for Text Analytics

Supported reporting modules can display a generative artificial intelligence (AI) summary of a subset of the reporting data associated with a particular theme or topic.

Insights Assistant

A conversational Artificial Intelligence (AI) interface built directly into Medallia Experience Cloud. It answers open-ended business questions about customers omnichannel experience data and accelerates complex data analysis using natural language prompt.