File upload

Important: To comply with GDPR policies, files are deleted after 30 days.

File upload allows survey takers to upload and attach files within the survey to expand or add further information by sending images, documents, GIFs, videos, etc. to illustrate their answers. For example, in a post-purchase survey, you might want respondents to upload a picture of their transaction receipts as proof of their purchase. In the following image, File upload element is configured for survey takers to upload up to 5 receipts from up to 35 MB each, in any of the following formats: PDF, JPG, JPEG, PNG, GIF or WEBP.

FIle upload question asks survey takers to upload a picture of all their transaction receipts in the following selected formats: PDF, JPG, JPEG, PNG, GIF, WEBP.

For more information, see Survey content.

For more information about configuration details, see Questions and Choice sets.

In reports, you can display the uploaded file as part of the response by including the Feedback field (Question ID). For more information, see Responses reports and Responses Feed.

Tip: There is no System field to export the uploaded file, only a UUID of the Feedback field of the File upload element in the hyperlink once you open the file.
Important: GovCloud instances using Medallia's GovCloud Trusted Internet Connection (TIC) premium offering require additional enablement to use File upload. Contact your Medallia representative for more information.

File options

Allowed file formats
File formats the survey takers are able to upload. By default, all formats are allowed, but you may restrict or combine any of the following:

  • PDF.

  • Documents: DOC, DOCX, TXT.

  • Presentations: PPT, PPTX, PPS, PPSX.

  • Spreadsheets: XLS, XLSX, CSV.

  • Images: JPG, JPEG, PNG, GIF, WEBP.

  • Audio/Video: MOV, MP3, MP4, WAV.

  • Other file type: enter the file extension in the text box.
    Restriction: For security purposes, executable and compressed files are not allowed.
Maximum number of files
Maximum number of files survey takers can upload per File upload element, which goes from 1 to 10 files. When selecting more than one file and format, uploaded files may combine different allowed formats. For example, setting a maximum of 6 files to upload, with PDF, TXT, MOV, and JPG as allowed formats let survey takers upload up to 6 files in any of those formats.
Maximum file size
Maximum size of each file to upload, which can range from 5 to 50 MB.
Additional text
Additional information survey takers should know. This may include instructions on how to upload files as well as a disclaimer statement on privacy and retention policies.