Ambiguous links screen

Feedback > Social Feed Links By Unit > Ambiguous links

Ambiguous links screen shows the options for unit matches when Medallia Social Feedback is unable to confidently match a unit in Experience Cloud with a Social media server unit. Ambiguous links are created during the unit mapping process. For more information on the unit mapping process, see Understand Social Feedback data collection.

Resolving ambiguous matches

To resolve an ambiguous match, do the following:

  1. If the correct match is listed, select the appropriate match for each unit listed (match the brand and address). Social Feedback:

    • Imports historical reviews.

    • Imports future reviews for the unit.

  2. If none of the matches are correct, choose None of the above. The unit moves to the Missing links screen screen, and Social Feedback stops importing reviews for this unit.

For each ambiguous match, you can choose a correct match or choose None of the above.

Properties

List of unit groups
Filter the ambiguous links by Unit and Unit group.
Ambiguous matches
List of tentative matches.