Source English group

The table includes an English group that includes several sections (such as Common Reporting 1, Survey and Questions, and so on), containing multiple translatable items. You define which items in the English group will be translated.

Destination locale groups

Below the English group, translatable items are tracked in groups for each locale you have defined. For example, if you have defined locales for French and Spanish, your Translations table includes English, French, and Spanish groups. The sections in each destination-language group show the translation progress of the items in those sections.

Translation sections

If you turned on the UseForSurvey property on the Locales screen, the following sections are available on the Translations screen for that locale:

• Survey and Questions.
• Alternatives.

If you turned on the UseForReporting property, the following sections are available for that locale:

• Common Reporting 1.
• Common Reporting 2.
• Survey and Questions.
• E-fields.
• Unit/Unit Group Data Fields.
• Alternatives.

If you mark an item for translation in a section of the English group, that group appears in each destination locale group. Click a group name in the English section to see the translatable items in that group. For example, if you click the Common Reporting 1 section the Translations screen updates to show all of the translatable items in that section.

Most sections include many translatable items, so Medallia Experience Cloud includes a floating box to the right of the table to help you navigate the list of items in that section. Use the search field in the floating box to filter the items displayed.

If you want to make an English-to-English translation for a row (such as to change the word unit to agent), turn off the Use Parent property for that row, enter your new English text, and then click Save. This turns the row green, and also removes the Use Parent property from the row. To get the property to appear again, remove all text from the row and then click Save.

For other items you want to translate, turn on the To Be Translated property, and then click Save.

When you open a section for a destination locale, the top of the screen shows the Overall Translation Completion status for that locale, with the following filter options:

• To be translated — Click to show all items that have been marked for translation.  
• Remaining — Click to show items that do not yet have a translation.
• Issues — Click to show items that have validation issues (errors or warnings). For example, if the In survey line of an alternative item is longer than 12 characters, you might receive a warning explaining that "Words longer than 12 characters might not be properly displayed in Survey Grids."

Below the status bar Experience Cloud lists the individual items in that section. You can enter translations manually for any item in that section by entering the translated text in the field to the right of the English string and then clicking Save Now. Below each translatable string is orange text to help you understand the context of that string, such as where the string appears, and includes field labels and field names when they are available. While you can enter translations manually, Medallia recommends that you manage translations using the export-import method.

Exporting and importing translations files

At the top of the main Translation screen, click Download Items To Translate to export a spreadsheet (XLSX file) that includes all items marked for translation. Use this file to collect translated content for each locale.