Medallia Experience Cloud 2026 H1 2.1 (e697-SP-1) release notes

Released starting 17 June 2026

For software requirements for Web and Mobile users, and for survey takers, see System Requirements.

Important: These notes supplement the Medallia Experience Cloud 2026 H1 2 (e697) release notes.

Release highlights

New or improved features

Customer Experience Profiles

  • TX Profiles are now available for B2B as "Account Profiles", and both types of profiles can be configured in parallel (where applicable). All account information, feedback, signals, and scores are in one place, so users (such as Account Managers and Customer Success Leaders) are empowered to proactively monitor their customer accounts and ensure they stay in good health.

Resolved issues

Admin Suite

  • Topic Builder no longer incorrectly shows a connection error message when opening it.

  • Smart Topic Builder now correctly applies the Speaker filter when running Topic Discovery jobs, ensuring suggested topics reflect only the selected speaker

Reporting

  • Dashboard Ranking modules now load correctly when using non-default data views (such as Account Access) instead of displaying a "No value present" error.

  • Absolute Ranking feature of the Dashboard Module now now correctly resolves conditions when enumerated fields are used.