To create a Follow On Conversations Data Adapter

1. In MXO, choose Collect.
2. Select External Data, click Create.
3. Choose Follow On Conversations as the type of Data Adapter you want to add.
4. Enter a name for the Data Adapter you are adding. Using a descriptive name makes it easier for you and your team members to know when to use the Data Adapter.
5. Enter a brief description of the Data Adapter you are adding and when it should be used.
6. Enter the maximum time, in minutes, MXO should wait before checking if follow up with the customer is appropriate. The maximum allowed delay is 8640 minutes (6 days).
   Note: The time delay you set for the Data Adapter is the maximum time period MXO should wait before following up on the earlier conversation with the customer. You can set shorter delays for individual conversations in the Data Structures you set up to use the Follow On Conversations Data Adapter.
7. Click Test configuration. This tests and verifies that the new configuration details are valid.
8. Click Apply.
9. Click Save.