Offline actions triggered for a touchpoint
Detailed view provides the following information about offline actions triggered for the customer's current interaction:
Offline optimization point that triggered an action
| Label | Description |
|---|---|
| Triggered Action | The action triggered for the offline optimization point. |
| Method | Name of the operation triggered and data structure sent to the external system. Method is shown only for push actions, not for completion actions. |
| Eligibility | Eligibility rule associated with the action triggered for the offline optimization point. |
Example
Offline optimization point that did not trigger any actions
| Label | Description |
|---|---|
| No Actions triggered for | Message explaining that no actions were triggered for the offline optimization point. |
| Method | Name of the operation that was not triggered and data structure that was not sent to the external system. Method is shown only for push actions, not for completion actions. |
| Eligibility | Eligibility rule associated with the action that was not triggered for the offline optimization point. |
Example
