Offline Actions Triggered for a Touchpoint
Detailed view provides the following information about offline actions triggered for the customer's current interaction:
Offline Optimization Point that triggered an Action
| Label | Description |
|---|---|
| Triggered Action: | The Action triggered for the Offline Optimization Point. |
| Method: | Name of the operation triggered and Data Structure sent to the external system. Method is shown only for Push Actions, not for Completion actions. |
| Eligibility: | Eligibility Rule associated with the Action triggered for the Offline Optimization Point. |
Example
Offline Optimization Point that did not trigger any Actions
| Label | Description |
|---|---|
| No Actions triggered for: | Message explaining that no Actions were triggered for the Offline Optimization Point. |
| Method: | Name of the operation that was not triggered and Data Structure that was not sent to the external system. Method is shown only for Push Actions, not for Completion Actions. |
| Eligibility: | Eligibility Rule associated with the Action that was not triggered for the Offline Optimization Point. |
