Tracked Customer Responses

Detailed view provides the following information about customer responses tracked for Actions related to the customer's current interaction:

LabelDescription
Response typeType of response tracked for the given Action.
Asset:The name of the Asset associated with the Action to which the customer responded.
Label:The label used as the call to action for this response, if available.
Target:URl to which customers were redirected for this response.

Example - Positive Response

Monitoring - detail action response

Example - Negative Response

Monitoring - detail negative action response

Example - Neutral Response

Monitoring - detail neutral action response