Tracked customer responses

Detailed view provides the following information about customer responses tracked for actions related to the customer's current interaction:

LabelDescription
Response typeType of response tracked for the given action.
AssetThe name of the asset associated with the action to which the customer responded.
LabelThe label used as the call to action for this response, if available.
TargetURl to which customers were redirected for this response.

Example - Positive response

Positive action response detail

Example - Negative response

Negative action response detail

Example - Neutral response

Neutral action response detail