Optimizations returned at a touchpoint
Detailed view provides the following information about optimizations returned for the customer's current interaction:
Online optimization points returning a single action
| Section | Label | Description |
|---|---|---|
| Optimization Settings | Proposition | Proposition scope applied for the online optimization point. |
| Viewpoint | Viewpoint applied for the online optimization point. | |
| Priority Method | Priority rule used to select the best action to display at the online optimization point. | |
| Number of Actions that can be displayed | Number of actions that can be displayed at the online optimization point. | |
| Time of evaluation | Time at which actions were evaluated for display at the online optimization point. | |
| Action scope | Action scope applied for the online optimization point. The action scopes available are: all actions, MXO actions, or dynamic actions. | |
| Decisioning Funnel | Valid | Number of actions valid for display at the online optimization point. |
| Eligible | Number of valid actions eligible for display at the online optimization point. | |
| Ranked | Number of eligible actions ranked for display at the online optimization point. | |
| Action Performance: Top Actions | Graphical view of how the top five actions performed during the arbitration process. Click View full Action performance details to see a list with all the actions available for the optimization point triggered by the customer event and how they performed during the arbitration process. |
Example
In this example, MXO displays the High Yield Savings (offer) action at the Banner - C1st online optimization point, as this is the only action to make it through the entire arbitration process.
Online optimization points returning multiple actions
| Label | Description |
|---|---|
| Returned n Actions | Number of actions returned for the online optimization point. |
| n. Action...with Asset | Names of all actions and their associated assets returned for this online optimization point. |
| Priority Rule | Priority rule used to select the best action to display at the online optimization point. |
| Scope | Proposition scope applied for the online optimization point. |
| Viewpoint | Viewpoint applied for the online optimization point. |
Example
Online optimization points returning no actions
| Section | Label | Description |
|---|---|---|
| Optimization Settings | Proposition | Proposition scope applied for the online optimization point. |
| Viewpoint | Viewpoint applied for the online optimization point. | |
| Priority Method | Priority rule used to select the best action to display at the online optimization point. | |
| Number of Actions that can be displayed | Number of actions that can be displayed at the online optimization point. | |
| Time of evaluation | Time at which actions were evaluated for display at the online optimization point. | |
| Action scope | Action scope applied for the online optimization point. The action scopes available are: all actions, MXO actions, or dynamic actions. | |
| Decisioning Funnel | Valid | Number of actions valid for display at the online optimization point. |
| Eligible | Number of valid actions eligible for display at the online optimization point. | |
| Ranked | Number of eligible actions ranked for display at the online optimization point. | |
| Action Performance: Top Actions | Graphical view of how the top five actions performed during the arbitration process. Click View full Action performance details to see a list with all the actions available for the optimization point triggered by the customer event and how they performed during the arbitration process. |
Example
In this example, MXO does not display any actions at the Well Content - Basic Banking online optimization point, because no actions make it past the eligibility step of the arbitration process.
