Sign in with a password

Using a password and multifactor authentication to sign in

Signing in with your email and password also requires you use multifactor authentication (MFA) to verify your authenticity. Use an authenticator application recommended by your organization or Medallia Ideas administrator. Install the authenticator app on a device with a camera that you will have access to whenever you sign in to Ideas.

  1. Navigate to your Ideas instance, enter your user email address and password, and then click Sign In.
    Depending on how Ideas is set up, you will either see a form to enter your information, or you may have to select a sign-in option that shows the expected form.
    • Default sign-in form

      Ideas sign-in screen for email address and password only.

    • Select the sign-in option

      Ideas sign-in screen with selector for sign-in option.

  2. Optional: The first time you sign in you must identify your MFA authenticator app to Medallia Ideas.
    Register your authenticator app with Ideas. Use the camera on the device with the authenticator app to scan the QR code.
    Sign-in screen showing a QR code and prompting to use an authenticator app. Also shows a Google Authenticator app with a "Scan a QR code" option and an arrow pointing to the QR code on the sign-in screen,
    After registering, the authenticator app should include a code for your account on "This is Crowdicity".

    Google Authenticator app with an option for a "This is Crowdicity" code.

  3. Enter your MFA verification code and click Sign in.
    Open your authenticator app and identify the 6-digit code for your Ideas instance.
    MAF verification-code prompt and authenticator app showing the code to enter.
    Tip: Sometimes Medallia Ideas rejects a valid code. Wait until the code shown in the app changes — usually less than 15 seconds — then enter the new code.
    If you are having problems with the MFA application, contact your Ideas administrator. They might have to reset MFA for your account,
You are now signed in to Ideas and may begin reviewing or submitting ideas in your community