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Mindful

Mindful Contents

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    API

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    Mindful Platform

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    Mindful Feedback

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    On-Premise solutions

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    Training library

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    Integrations

    • Mindful integrations overview

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      Mindful platform integration guides

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      Mindful Feedback integration guides

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        Contact center (generic)

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        Genesys Cloud

        • Configuring automatic transfers to Feedback surveys

        • Configuring inline chatbot surveys - Digital Bot Flow

        • Configuring inline chatbot surveys - supporting resources

        • Configuring SIP transfer

        • Configuring the gamification integration

        • Configuring web surveys after Genesys Web Messenger

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          Conversation polling

        • Generic chat notifications

        • Installing the Mindful Feedback App

        • Posting survey data back to Genesys Cloud

        • Process conversations (Web Messenger)

        • Set up a canned-response survey

        • Setting up integration permissions in Genesys Cloud

        • Syncing users

      • Medallia Experience Cloud (MEC)

      • Slack

      • Teams

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        Twilio Flex

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        Zendesk Talk

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      Session Border Controller (SBC) integration guides

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  5. Mindful Feedback integration guides
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  7. Genesys Cloud

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