TSG ICC

Restriction: This feature or information is available to Medallia employees only and it is not to be shared outside the company.

Code: https://github.com/VHT/VXML-IVR/tree/TSG_ICC_Customization TSG_ICC_Customization

Base VIS Version: https://github.com/VHT/VXML-IVR/commit/b36ff450473e6034dbd06de7978f37bb71d699dbVIS 7.7.1

  • New user data 'Rendezvous':In this customization, a new key-value pair Rendezvous = "Y" is added to the interaction user data when the customer selects scheduled callback through "Normal" and "Datebook" operating modes. And this new user data will be available in GVP.