Release highlights

The new MFA requirement is now in place

Starting November 4, 2026, all users who do not log in through SSO, including non-Genesys users, will be required to sign in with multi-factor authentication (MFA). Logging in with only a username and password will no longer be supported. Customers on Genesys Cloud, already SSO implemented, will not need MFA.

MFA logins can be done via email or an authenticator app. To learn more, see our Multi-factor authentication (MFA) guide.

A new descriptive message for failed SSO logins from Genesys Cloud is now in place.

Previously, if an SSO login failure occurred from Genesys Cloud to Mindful Feedback, users would be sent to the normal login page. Now, they will see a message informing them of the failure with a retry countdown, as shown below:

After three consecutive failures, users will be instructed to contact their Genesys administrator for help.

New Genesys Cloud users will now be synced to Mindful Feedback immediately.

In the past, if a new Genesys Cloud user attempted to access Mindful Feedback before the next user sync occurred, the user would be asked to set up a username and password, which was not the expected experience for the SSO integration.

Starting with this release, we will now automatically provision the user immediately in this scenario. This will ensure that users who need immediate access will have the same seamless experience as those who access Mindful Feedback after a regular automatic sync.

Resolved issues

We have improved the Genesys Cloud login process to prevent redirect loops.

Previously, if your Genesys Cloud authorization was revoked, opening Mindful Feedback from the Genesys Cloud Apps menu could trap users in an endless redirect loop.

We have updated the login and installation processes to detect the underlying cause and respond appropriately. Now, the system will attempt to reconnect briefly before showing a clear error page that advises users to contact their Genesys Cloud administrator.